The Workforce Operations Coordinator manages task assignments, monitors project progress, resolves bottlenecks, and ensures deadlines are met while collaborating with teams in a high-volume production environment.
This is a remote position.
Paradigm is seeking a highly organized operations professional who thrives in fast-moving environments where priorities shift quickly.
This role acts as the central hub for a 65-person production team—managing incoming work, assigning tasks, balancing workloads, solving bottlenecks, and ensuring projects stay on track.
If you’ve worked in operations coordination, workforce planning, project coordination, dispatching, workflow management, scheduling, resource allocation, or high-volume production environments, this could be a strong fit.
Type: 12 Month Contract with potential extension or conversion
Location: Remote, USA (Approved States Only)
Benefits: Medical, dental, vision, life, 401K, PTO, and sick leave
As a Workforce Coordinator, you will:
- Assign tasks to team members based on workload, deadlines, and capacity
- Monitor project queues and adjust assignments when bottlenecks occur
- Track assignments from intake through completion
- Provide daily reporting on workload progress and task completion
- Monitor estimated hours vs actual hours worked
- Help solve staffing and resource allocation challenges
- Communicate project timelines and workload updates to internal stakeholders
- Escalate technical issues impacting workflow
- Partner with operations, project management, and technical teams to keep work moving
- Maintain accurate documentation and time tracking
Requirements
Our skills and experience wish list includes:
- 2+ years of experience in operations coordination, workflow coordination, workforce planning, scheduling, dispatch, project coordination, or similar roles
- Experience managing high volumes of tasks or work assignments
- Strong Excel skills
- Strong communication skills
- Experience working with deadlines and shifting priorities
- Strong analytical/problem-solving skills
- Comfortable working cross-functionally with multiple teams
Nice to Have
- Workforce management experience
- Resource planning experience
- Legal services experience
- Claims administration experience
- Data operations experience
Benefits
Paradigm offers a competitive benefits package that includes medical, dental, vision, life, 401K, PTO, and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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