Workflow Consultant

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to receive the highest quality of care.

We’re looking for a Workflow Consultant to join our team. The Workflow Consultant must demonstrate a deep understanding of our cloud-based clinical platform and clinical workflows in order to drive customer design that is aligned with customer value objectives and successful outcomes. The ideal candidate will have a desire to problem-solve, a great attitude, and experience working with distributed teams. Prior experience in Value-Based Care (VBC) programs and workflows is essential. This is a remote-based position.

• Advise primary care practices on clinical and operational workflows, with emphasis on team-based care, care coordination, and population health strategies.
  
• Design and optimize workflows that support Value-Based Care models, including risk stratification, population health management, care gap closure, and quality measure reporting.
  
• Collaborate with front-line teams to drive customer-specific configuration design to meet workflow requirements and ensure value achievement.
  
• Drive adoption and change management by providing actionable, user-friendly solutions that improve outcomes and align with practice goals.
  
• Proactively identify workflow opportunities and operational improvements; make solution recommendations to client and project leadership.
  
• Mitigate implementation risks and issues with creative problem solving.
  
• Drive cross-functional collaboration with internal stakeholders to identify and propose product enhancements, workflow efficiencies, and customer engagement strategies.
  

• 3–5 years of relevant experience in clinical operations, healthcare consulting, or health IT implementation, preferably with a focus on primary care and/or value-based care.
  
• Deep understanding of primary care delivery models and experience with clinical workflows such as chronic disease management, preventive care, and team-based care.
  
• Proven experience supporting VBC programs (e.g., ACOs, MIPS, HEDIS, CPC+), including quality measure reporting and population health strategies.
  
• Ability to translate complex clinical requirements into practical, scalable workflows for diverse customer settings.
  
• Successful track record of identifying, designing, and implementing process improvements.
  
• Ability to communicate complex clinical workflows to both customers and internal stakeholders.
  
• Hands-on, high-energy, passionate, and creative problem-solver with the ability to get things done and lead others to success.
• Proficiency with AI tools and healthcare analytics to enhance efficiency and the customer experience geared towards outcomes.

Salary: $90,000 - $110,000k/yr

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.