Own daily health of online orders in ShipHero: monitor statuses, queues, allocations, and reports; troubleshoot automation and allocation failures; prioritize urgent orders; escalate floor issues; recommend process improvements to keep fulfillment flowing.
About Kitsch
Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make everyday essentials that make you feel exceptional.
The Role
We ship thousands of orders every day through Shopify, TikTok Shop, and Faire. We need someone who keeps that flow moving, no matter what.
This is a fully remote role, and you're our eyes on ShipHero, our warehouse management system. While our floor team in Los Angeles picks, packs, and ships, you watch the system behind them: every order in a fulfillable state, every queue moving, every problem caught before it becomes one. You treat every stuck order like it's your job to fix it.
Location: Remote, Philippines or Latin America
Workplace Type: Remote
Compensation: To be discussed
What You'll Do
Keep orders flowing
- Own the daily health of our online orders, from the moment they land in ShipHero to the moment they ship
- Watch how we're pacing against the day's orders and flag it early if we start falling behind
- Keep an eye on our oldest, most urgent orders and make sure they ship first
- Make sure every order is ready to fulfill: correctly statused, allocated, and visible to the right team
Keep the systems honest
- Monitor ShipHero daily: order statuses, queues, batches, and the settings that keep our workflows enforced
- Troubleshoot the real issue, not just the symptom: fix automation rules, reprocess orders, track down why an order landed in the wrong place
- Catch problems before they happen: watch for the patterns that come before a stall, like orders missing shipping methods, allocation failures, or inventory that needs to move
- Pull reports from ShipHero to answer real questions: what's aging, what's blocked, what shipped
Speak up and help the team improve
- Escalate fast and to the right person when something needs hands on the floor, like low inventory or product that needs to move into pickable locations
- Suggest process changes that would make us more efficient. You see the whole system all day; tell us what to fix
What You Bring
Must-haves
- Hands-on ShipHero experience required
- 2-4 years in e-commerce fulfillment, WMS administration, or 3PL operations
- A systems thinker: when one order breaks, you check what else broke the same way
- Calm under pressure. Peak days and product launches energize you, they don't rattle you
- A natural fixer. You ask "how can I help?" before anyone asks you to
- Strong spoken and written English; you communicate clearly and proactively — including live, when something urgent needs to be escalated — with a team you don't share a room with
- Comfortable working hours that overlap with our Los Angeles warehouse day
Nice-to-haves
- Experience with Shopify, TikTok Shop, or Faire, and how their orders flow into a WMS
- Experience working with or inside a 3PL
- Bilingual English/Spanish
Kitsch LLC Los Angeles, California, USA Office
137 N Larchmont Blvd, Los Angeles, CA, United States, 90004
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