Lead the Customer Service Department, manage the Account Team, ensure efficient communication between sales and accounts, and handle training and analysis.
Place Showroom, a leading women's wholesale apparel showroom, is looking for an experienced Customer Service Manager. This role will help lead the Customer Service Department , providing training, support, analysis and partnership.
The main responsibility will be overseeing and developing the Account Customer Service Team which acts as a liaison between the sales team and the accounts we sell to. They will streamline communication, provide customer service, and ensure operational efficiencies. Further, this role will also work closely with assigned brands to ensure all needed information is received and all company requirements are closely adhered to. The Customer Service Manager may be required to attend a trade show or work a local or regional market/pop-up as needed.
Responsibilities
- Manage the Account Customer Service team to ensure systems are updated and orders are processed on time. Support the teams with problematic accounts, providing analysis and action plans, RA issues, new account processing, etc. Analyze and troubleshoot with cross functional teams to ensure smooth communications, decision-making and operations.
- Manage assigned set of brands, including open and close, order entry, system maintenance, status of orders etc.
- Help train new hires both within the department and in general within in the company, rolling out new processes and ensuring procedures are adhered to.
- Work closely with sales management and CSR director on escalation, analysis and feedback to help drive revenue for the company.
- Support tradeshow needs and customer service team during these peak business times.
Requirements
- 4+ years working in a wholesale customer service or operations role
- Strong time management skills
- Advanced proficiency in Excel
- Excellent written and verbal communication skills
- High degree of accuracy and organizational skills
- Ability to work well independently; displays dependability and reliability
- Proven ability to solve complex and multi-layer problems
- Display professionalism when dealing with individuals and teams at all levels in and outside the organization
- Proven ability to manage direct reports
- Must reside in the Los Angeles area, this role cannot be worked remotely
Top Skills
Excel
Place Showroom Los Angeles, California, USA Office
860 S. Los Angeles Street #1130, Los Angeles, CA, United States, 90014
Similar Jobs
Fintech • Financial Services
The Associate Roving Personal Banker provides customer support across various branch locations, assists with account services, and builds client relationships. They must adapt to changing priorities and comply with the S.A.F.E. Mortgage Licensing Act as part of their duties.
Fintech • Financial Services
As a Sr Premier Banker, you will acquire new customers, manage client relationships, provide financial advice, and ensure compliance with banking regulations.
Fintech • Financial Services
As a Personal Banker, you will provide customer service by assisting customers with accounts, performing financial transactions, and promoting bank products while ensuring compliance with regulations.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
