Wholesale Account & Customer Relations Associate

Job Description

Fabletics is currently looking for a Wholesale Account and Customer Relations Associate.

The Account and Customer Relations Associate is responsible for providing exceptional customer service to our Wholesale accounts, ensuring their needs are met and fostering long-term, positive relationships. This role involves direct interaction with high-value customers, handling inquiries, processing orders, troubleshooting issues, and ensuring the timely delivery of products and services.

The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong customer-centric mindset. The team is in early stages of building business relationships; comfort with ambiguity and a strong ownership mindset is especially important.

This role reports into the Director, Strategy & Operations.

What You Will Do:

• Customer Support:
  • Serve as the primary point of contact for assigned key accounts, addressing inquiries, concerns, and requests in a timely and professional manner.
• Order Management:
  • Process and track customer orders from start to finish, ensuring accurate and timely delivery. Work closely with the logistics and production teams to resolve any order discrepancies, including managing order tracking and the end-to-end returns process.
• Administrative Tasks:
  • Maintain accurate customer records and internal trackers with all relevant details to ensure data integrity and consistency.
• Relationship Management:
  • Build and maintain strong, long-lasting relationships with key accounts by understanding their needs and providing tailored solutions. Ensure high levels of customer satisfaction and retention.
• Issue Resolution:
  • Investigate and resolve customer complaints or issues promptly, coordinating with relevant departments (e.g., sales, production, logistics) to resolve problems effectively.
• Account Monitoring & Reporting:
  • Support tracking of key account metrics, such as order volumes, returns, royalties, and commissions.
• Proactive Communication:
  • Regularly communicate with key accounts about product updates, changes in policies, and any relevant company news. Provide proactive solutions to help improve the customer’s experience.
• Product Knowledge:
  • Maintain in-depth knowledge of company products, services, and policies to provide accurate information and recommendations to customers.
• Collaboration with Sales and Operations:
  • Work closely with the Sales, Operations, and cross-functional teams to identify new opportunities for customer engagement and to support sales efforts with key accounts.
• Account Health Monitoring:
  • Ensure that key accounts are receiving the appropriate level of service and care, identifying opportunities for improvement and working to address any areas of concern.

What You Can Bring:

• Education:
  • A high school diploma or equivalent required; a bachelor’s degree in business, marketing, or a related field is a plus.
• Experience:
  • At least 2-3 years of experience in customer service, account management, or a related field, preferably in Wholesale or other B2B environment.
• Skills:
  • Strong communication and interpersonal skills
  • Excellent problem-solving and conflict resolution abilities
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Familiarity with B2B Sales platforms (e.g., Joor)
  • Ability to multitask and manage time effectively
  • Strong attention to detail and organizational skills
• Personal Attributes:
  • Customer-focused mindset with a dedication to improving the customer experience
  • Ability to work independently and as part of a team
  • Adaptable and willing to take on new challenges
  • Positive attitude and strong work ethic

Nice To Have:

• Experience working in a B2B environment
• Knowledge of the industry or sector the company operates in
• Fluency in additional languages (if applicable)

Compensation & Total Rewards: 

At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:  

-Hybrid Work Schedule*  - Tuesday, Wednesday, and Thursday onsite

-Discretionary Paid Time Off*   

-Summer Fridays*   

-Healthcare Plans   

-Employee Discounts   

-401k   

-Annual Bonus Program   

-Equity Program*   

-And More   

*Varied for retail, fulfillment and fully remote roles.  

The annual base salary range for this position is from $68,640-$75,000. The range provided includes the base salary that Fabletics expects to pay for the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate’s related work experience, subject matter expertise and work location.  

About TechStyleOS

TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow—across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry.

Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity. 

We encourage you to apply regardless of meeting all qualifications and/or requirements.