[WEBTOON] Manager, Brand Safety

Essential Duties:

• Establish and refine content guidelines and age-rating frameworks for the English-language service.
• Define standards for sensitive categories (e.g., violence, sensationalism, mature themes) in line with the applicable laws across jurisdictions, cultural expectations, and global best practices.
• Continuously research and analyze industry best practices, emerging regulations, and cultural trends to ensure our policies remain relevant and effective.
• Oversee the content review process to ensure new uploads meet policy standards before publication.
• Lead the team responsible for reviewing original or localized content balancing compliance and creative freedom.
• Deliver training and clear guidance to ensure policies are applied consistently and fairly across teams.
• Lead decision-making and escalation on sensitive or controversial content cases.
• Collaborate with cross-functional partners (Legal, Product, and Content) to address risks without undermining creative or reader experience, and represent the company in responding to inquiries or challenges from external bodies such as regulators, industry associations, or advocacy groups.
• Lead and develop a team of brand safety specialists, fostering a culture of thoughtful and consistent decision-making.
• Drive alignment on policy by clearly communicating decisions and rationale through documentation, training, and regular updates to stakeholders, while serving as a point of contact for external organizations raising concerns about our content guidelines.
• Manage a team of brand safety specialists conducting content review and escalation.
• Work in close alignment with global counterparts, particularly in our Korean office, to ensure our regional policies are consistent with our global brand standards while being locally relevant.

Minimum Qualifications:

• 7–12 years of experience in the content, publishing, or entertainment industry (comics, streaming platforms, film/TV, gaming, or digital media).
• Proven experience in policy-making and implementation at a major comic book publisher or platform.
• Strong knowledge of U.S. regulations and ability to apply frameworks globally.
• Ability to work from and travel to the Los Angeles office.

Preferred Qualifications

• Leadership experience spanning both Content Policy and Brand Safety.
• Korean language proficiency (business level or above) and strong understanding of Korean content and cultural context.
• Reputation for exercising balanced judgment in complex or sensitive safety situations.

What we offer:

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• Generous PTO and Parental Leave Top-up
• 401K Contributions 
• Commuter Benefits 
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown and a whole lot more!