The Watch Officer monitors and manages critical events at Netflix's GSOC, ensuring safety and security through analysis and incident management.
Position Overview
We are looking for a Watch Officer who will be embedded at Netflix’s Global Security Operations Center (GSOC) in Los Angeles, CA. You will be responsible for monitoring, analyzing, and managing the end-to-end life cycle of critical events to ensure the safety and security of Netflix’s clients' people, operations, and assets.
This is a full-time on-site position with competitive benefits (Medical, Dental, Vision, 401(k) with 3.5% match, generous PTO, $100/month technology stipend, etc.).
Essential Job Functions
- Monitor real-time information through the use of GSOC tools, primarily on the Everbridge platform
- Effectively apply reporting procedures to determine incident reportability and severity level
- Manage all aspects of incident creation, updating, and closing in a timely manner including the dissemination to relevant stakeholders
- Attend team meetings to collect requirements and understand priorities
- Ensure proper reporting back to requesting individuals and stakeholders
- Build Intelligence Insights Reports, researching and reporting risks to assist stakeholders to make informed decisions
- Prepare, manage and launch Incident Management Teams in Crisis Management calls
- Contribute to operational briefings and GSOC Reports and maintain data and metrics efforts
- Gather social media analysis and proactively monitor, research, and alert around changing trends or potential impact on the client
- Provide intelligence support for functional areas of expertise, including Travel Risk Management, Security Operations, and Executive Protection
- Provide risk intelligence support for crisis management, enterprise risk management, and geopolitical risk management
- Deliver reports, briefings, and presentations on a routine basis to help reduce uncertainty and answer priority intelligence requirements
Required Skills and Experience
- 2+ years of relevant work experience in corporate intelligence or related fields
- Bachelor's Degree in International Relations, Security Studies, or a related field
- Working level proficiency with Everbridge (advanced proficiency preferred)
- Strong analytic, oral, and written presentation skills including the ability to deliver communications centered on the target audience
- Advanced proficiency in web-based social media platforms, search tools, productivity applications, and communication technology
- Proven ability to work with highly confidential information
- Ability to work proactively and constructively in a team setting, as well as individually with little day-to-day oversight
- Detail-oriented, with excellent reading comprehension skills
- Multilingual capabilities is a plus
- Familiarity with data visualization tools is a plus
- Entertainment / tech industry experience a plus
Top Skills
Data Visualization Tools
Everbridge
Social Media Platforms
Bogaard Group International, Inc. Los Angeles, California, USA Office
959 Seward St. #303, , Los Angeles, CA, United States, 90038
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
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