VP/SVP, Onboarding & Implementation

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. 

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

Job Summary 

We are looking for a detail-oriented and process-driven Senior Leader to lead the end-to-end onboarding experience for our clients. In this role, you will focus on leading and optimizing client onboarding and implementation processes, driving speed, efficiency, standardization, and cross-functional coordination.

Responsibilities  

• Reduce end-to-end implementation timelines through proactive planning, parallel workstreams, and process enhancements.
• Minimize complexity and touchpoints by clearly defining internal and client roles and responsibilities.
• Drive early buy-in thorough client requirement gathering to ensure alignment before technical execution.
• Introduce quality control gates and audit checkpoints throughout the onboarding journey.
• Standardize documentation, streamline decision points, and limit unnecessary client configuration options.
• Champion best practices and operational consistency across teams.
• Identify and eliminate internal process bottlenecks, including redundant approval layers, to accelerate delivery. 
• Success will be measured by overall contract to revenue time, the percentage of ACV achieved, along with onboarding NPS scores derived from clients after go-live.

Required Skills and Qualifications  

• 10+ years of experience in client onboarding, implementation, program management, or operations—preferably within the background screening, drug testing, or health services industries, or in a SaaS-based environment. Equivalent experience may also be demonstrated through deep, hands-on expertise with DISA’s primary go-to-market platforms.
• Bachelor’s degree in business, Marketing, Finance preferred or equivalent years of experience.
• Demonstrated ability to lead a team and manage direct reports; 5+ years of people management or team leadership experience preferred.
• Working knowledge of MS Office and databases  
• Experience working with complex B2B clients (e.g., transportation, healthcare, or safety-sensitive industries).
• Proven ability to lead cross-functional initiatives and reduce time-to-value for enterprise clients.
• Strong understanding of systems integration, testing protocols, and customer training practices.
• Excellent process design, documentation, and optimization skills.
• Exceptional communication and stakeholder management skills.
• Data-driven mindset with a focus on continuous improvement and measurable

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].

Job Pay Range

EOE/M/F/Vet/Disability