VP Sales, US Enterprise West

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Vice President, Enterprise Sales – US West

We are seeking a dynamic, results-oriented Vice President of Enterprise Sales to lead and scale our business across the US West region. This is a critical leadership role responsible for driving revenue growth, expanding market presence, and building a high-performing enterprise sales organization.

The ideal candidate brings deep enterprise sales expertise, a strong track record of exceeding targets, and the ability to inspire teams while executing a clear, data-driven strategy.

At Genesys, we are redefining how organizations engage with their customers through AI powered experiences, and this role plays a critical part in delivering measurable business impact for enterprise clients. You will partner closely with cross functional leaders to align go to market execution with product innovation and customer outcomes.

Key Responsibilities:

Sales Strategy & Execution

• Own and execute the enterprise sales strategy for the US West region to drive revenue growth and expand market presence
• Drive consistent achievement of revenue targets, pipeline growth, and key performance metrics across the region
• Analyze market trends, customer needs, and competitive dynamics to identify opportunities and risks

Team Leadership

• Build, lead, and scale a high-performing enterprise sales team
• Foster a culture of accountability, performance, and continuous improvement
• Coach and develop sales leaders and individual contributors to consistently exceed targets

Client & Partner Engagement

• Build and expand executive level relationships with key enterprise clients and partners to increase customer lifetime value and retention
• Identify and capture new market opportunities, including expansion into emerging segments and strategic accounts
• Partner with cross functional teams to align sales execution with product, marketing, and customer success strategies

Operational Excellence

• Implement data-driven processes to optimize sales performance and efficiency
• Maintain accurate pipeline management and forecasting discipline
• Proactively identify gaps and take decisive action to ensure target attainment

Market Expansion

• Identify and penetrate new market segments across the US West region
• Develop and execute territory and account expansion strategies

Required Qualifications:

• 12+ years of experience in enterprise sales, with a bachelor’s degree in business, Marketing, or a related field or equivalent experience
• 10+ years of progressive sales leadership experience with demonstrated ownership of regional or national revenue targets
• Proven track record of consistently exceeding enterprise sales quotas in B2B environments
• Deep experience in SaaS, CCaaS, AI technology, or enterprise software solutions
• Strong understanding of enterprise sales cycles, deal structuring, and executive level stakeholder engagement
• Demonstrated ability to lead, coach, and scale high performing sales teams
• Strong analytical capability with experience using data to drive forecasting, pipeline management, and performance optimization
• Willingness and ability to travel as required across the region

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.