VP Program Manager - Phoenix/LA

Develop and manage relationships, drive credit awareness, implement credit initiatives, collect and communicate market intelligence, and increase new credit applications, credit sales and penetration across the assigned market.

• Maintain a highly visible presence in assigned region as the “face” of the credit program
• Develop, maintain, and leverage strong relationships with Partner leadership.
• Execute action plans with focus on further integration of the credit program into Partner culture, driving account acquisition and credit sales performance.
• Respond and facilitate resolution to cardholder service escalations and other issues and concerns in a timely manner.
• Collaborate with Partner to identify training opportunities and deliver training within assigned Region.
• Collect and communicate market intelligence around best practices, customer feedback and market competition in assigned geography.
• Support strategic initiatives and marketing programs to assist in maximizing new credit accounts, sales and penetration results.
• Understand unique characteristics of Partner and industry, as well as competitive environment.
• Maintain a communication network with the Citi Co-Brands and Retail Services businesses as well as within all relevant Partner channels. 
• Work out of a home office.
• All required office equipment and supplies will be provided.
• 75% of time will be spent traveling within assigned market.
• Overnight travel will be required.

Qualifications

• Bachelor’s degree in Business or Marketing and/or 5+ years credit or sales-related industry experience required.
• Prior big-box retail management experience preferred.
• Must have high energy and be self-motivated.
• Able to work independently with minimal supervision.
• Capacity to multi-task and respond to a variety of situations.
• Strong communication and organizational ability
• Excellent large group presentation skills.
• Demonstrated aptitude for creative problem solving.
• Strong financial analysis/analytical skills.
• Relationship building skills and flexible style.

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Field Sales

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Telecommuter Arizona United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Apr 28, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.