Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar was founded in 2016 to address the single worst consumer financial experience in the U.S.—paying for healthcare. With patients owing collection agencies an estimated $220 billion in unpaid medical bills, our healthcare system drives more people to bankruptcy than any other sector. Over half of patient balances after insurance remain unpaid, as individuals struggle with affordability and confusing billing workflows. In a moment when patients are most vulnerable, they must navigate a byzantine payment process that can result in intimidating interactions with collections vendors.
Cedar is committed to building a transformative, system-wide solution. Through its innovative offerings, Cedar aligns the entire healthcare ecosystem to deliver a truly transformational consumer financial experience. At the core is Cedar Pay, a comprehensive platform that addresses the full patient financial journey—from pre-visit cost estimates to post-visit bill resolution. Cedar Pay empowers patients with the tools and information they need to resolve their bills easily and affordably, driving increased payments and improved satisfaction. Simultaneously, it helps providers reduce costs and optimize efficiency. Every aspect of Cedar Pay is designed for digital engagement and continuously refined to drive towards these goals.
As Cedar tracks towards our goals, the VP of Product, Cedar Pay will be instrumental in maturing, scaling, and innovating this flagship product line. The VP Product will shape solutions that bring Cedar’s vision to life: a consumer-centric healthcare system where providers and payers collaborate to deliver an exceptional and affordable financial experience.
Responsibilities
- Establish, execute, and achieve the company’s product vision and scaling milestones in strategic alignment with business objectives, client experience, and revenue goals.
- Guide strategy and execution of product innovation supporting the Pay product line’s growth
- Define and own the product roadmap in close collaboration with growth and commercial leaders, developing a best-in-class product development strategy that reflects the company vision and customer needs.
- Champion a user experience that is engaging, inspiring, and helpful to all those using the platform using prior experience-based intuition as well as iterative data insights generated by the existing product; increase operator NPS
- Recruit, motivate, and develop a world-class team of product managers, product delivery managers UX/UI designers and researchers and data scientists capable of rapidly scaling with a hyper-growth company.
- Foster an environment of empowerment, learning, and professional development by providing formal training, mentorship and coaching to the product team.
- Promote a data-driven product development culture, driving the adoption of clear metrics and KPIs to ensure broad alignment across the entire business towards shared outcomes.
- Work closely with Engineering and Operations to establish systems and processes, ensuring predictable development, timely delivery, suitable velocity, and team accountability.
- Develop a culture of product excellence and speed, setting a high bar for strong execution, fast iteration, and top-notch quality.
- Collaborate with other executives to align business strategy, vision, and long-term product priorities.
Skills & Experience
- Track record of innovating, building, and scaling successful products for a healthcare or enterprise product requiring complex and technical integrations
- Significant exposure to a business undergoing hypergrowth, and a proven ability to drive product with a heavy focus on execution, scale, and achieving company KPIs and goals.
- Comfortable executing using 70% information with a high bias for action to retain early mover advantage through consistent innovation.
- Experience scaling, leading, and managing a world-class product and design team of 20+, including managing managers, with the ability to articulate mature hiring and management philosophies.
- Has strong product, design and UXR instincts and can coach a team to build highly engaging consumer-facing products in an enterprise vertical SaaS domain.
- Customer feedback-obsessed and experienced in building product development organizations that seek to delight and empower diverse user profiles.
- Ability to consistently triangulate market insights, technical insights and execution constraints to roadmap a product strategy that can be built fast, shipped fast and tested for feedback quickly in the market without harming client and patient trust
- Effectively identifies customer pain points and priorities and ensures the Product organization integrates those insights to design specific product solutions with thoughtful feasibility and ROI considerations
- Proven ability to get things done at Cedar’s scale (350-500 people); Speaks fluently in establishing clear goals, forming and organizing teams, managing for impact, and conducting effective change management as needed.
- Consistent and effective communication skills at every level of the organization so that everyone is in sync on the status of the product, driving implementation and optimization.
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $264,000 - $330,000
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
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