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Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
PIC Business Systems, part of the Fullsteam organization, is a leading web-based integrated (ERP) solutions provider for small, mid-sized, and enterprise-level businesses in the Window Coverings and Wholesale Distribution industries. We are looking for an experienced, dynamic VP of Operations to join our team.
Job Summary:
The VP of Operations will be responsible for operational leadership, on-the-ground execution, and scale of PIC. Reporting to the President, the VP of Operations will ensure consistent performance, operational efficiency, and integration. This role is accountable for aligning cross-functional teams to deliver predictable revenue growth, profitability, and customer satisfaction.
Primary Responsibilities:
- Lead day-to-day operations and ensure alignment with strategic priorities.
- Drive revenue enablement by aligning sales, customer success, and support functions.
- Establish scalable processes and performance metrics across operations.
- Partner with the President on growth strategies, business reviews, and execution cadence.
- Mentor and develop leadership talent across the business.
Skills & Competencies:
- Strong operational and financial acumen with P&L responsibility experience.
- Proven track record of scaling software or technology-enabled businesses.
- Expertise in process improvement, organizational design, and KPI-driven management.
- Ability to lead cross-functional teams and influence without direct authority.
- Excellent communication, change management, and leadership presence.
Minimum Qualifications:
- 15+ years of leadership experience in software, SaaS, or vertical market technology companies.
- Experience managing multi-business unit operations, ideally in a portfolio or PE-backed environment.
- Demonstrated ability to deliver revenue growth and margin improvement.
- Bachelor’s degree in business, operations, or related field (MBA preferred).
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
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