VP, Operations Business Analyst (Projects), Group Technology & Ops

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Project Management

• Lead end-to-end delivery of operations-related projects or initiatives (Cash Management, Payments, Remittance)
• Define project scope, timelines, and resource allocation
• Manage stakeholders across Operations, Technology, and Business units
• Ensure compliance with regulatory and internal governance standards

Business Analysis

• Articulate, gather and document business requirements
• Perform gap analysis and process mapping
• Prioritize change requests
• Translate requirements into functional specifications
• Support UAT planning and execution

Remittance Expertise

• Support local and cross-border remittance operations
• Ensure system stability and operational efficiency for remittance platforms
• Drive enhancements and automation for remittance processes

Data Analytics​

• Manage remittance data analytics for trend analysis, fraud detection, and operational insights
• Develop dashboards and reports for management
• Use data to optimize cost and improve STP (Straight Through Processing) rates

Operational Excellence

• Drive process improvements and automation initiatives
• Identify operational risks and propose mitigation strategies
• Ensure adherence to SLAs and KPIs

Stakeholder Management

• Communicate effectively with senior management and cross-functional teams
• Prepare project updates, dashboards, and executive summaries

Regulatory & Risk Compliance

• Ensure projects comply with MAS regulations and internal risk frameworks
• Support audits and regulatory reporting requirements

Job Requirements:

• Bachelor’s degree in Business, Finance, IT, or related field
• PMP/Prince2 certification preferred
• Minimum 10 years in banking operations with at least 5 years in project management
• Proven experience in remittance operations (local & cross-border)

Technical Expertise

• Strong knowledge of remittance systems and payment platforms
• Familiarity with SWIFT, CBPR+, MEPS+, and cross-border payment rails

Data Analytics

• Proficiency in analyzing large datasets for operational insights
• Knowledge of BI tools (Power BI, Tableau) and SQL

Regulatory Knowledge

• Familiarity with MAS guidelines, AML/KYC, and operational risk frameworks

Preferred Skills:

• Experience in automation and digital transformation projects
• Knowledge of ISO 20022 messaging standards
• Exposure to Agile methodologies

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference