Particle Health is revolutionizing healthcare data analytics and interoperability. Our mission is to unlock the power of medical records in an intelligent platform that focuses health back on the patient.
Through our modern data platform, we enable healthcare innovators—ranging from value-based care providers and payers to digital health companies and health systems—to access standardized, real-time patient data. By bridging fragmented data silos, Particle empowers organizations to tackle critical use cases such as care coordination, risk stratification, patient identity management, and regulatory compliance with ease and precision.
Our solutions of Snapshot, Signal, Navigator, and Workbench address the complex challenges of healthcare data analytics and interoperability, helping our customers transform data into actionable insights, improve patient outcomes, and streamline workflows.
The Role
We’re looking for a VP of Key Accounts to elevate how Particle manages, grows, and partners with our most strategic customers. Reporting to the Chief Growth Officer, this senior leader will own our approach to key account management - setting the standard for excellence in client relationships, business reviews, expansion strategy, and commercial impact.
This person will combine deep healthcare domain expertise with consultative commercial leadership to uncover new use cases, identify product opportunities, and drive measurable outcomes for our clients. This role brings together both strategic and execution, requiring both revenue operations, while also owning and driving results within specific accounts.
What You’ll Do
Strategic Account Leadership
- Lead the strategy, execution, and performance of Particle’s key accounts, representing a significant portion of company revenue.
- Build trusted executive relationships across healthcare organizations, including payers, providers, and life sciences, to uncover expansion opportunities and deepen engagement.
- Develop and operationalize a gold-standard Key Account Management framework, including account segmentation, success metrics, and operating rhythms.
Design and lead Quarterly Business Reviews (QBRs) that showcase value realization, performance outcomes, and growth opportunities.
Revenue Growth & Business Development
- Create and maintain playbooks for expansion, renewals, and churn mitigation.
- Develop business cases and ROI models for value-based care arrangements and analytics-driven use cases, quantifying customer impact and commercial upside.
- Conduct analysis across all customer accounts to support revenue operations, including renewal forecasting, funnel conversion metrics, sales cycle performance, churn analysis, win rates, ACV, and LTV.
- Create segmented performance views across market verticals, product lines, and customer tiers to surface insights and opportunities.
Cross-Functional Partnership
- Partner closely with Solutions and Product to align customer needs with platform capabilities, representing the voice of key accounts and informing the product roadmap with clear commercial justification.
- Maintain strong pipeline hygiene and CRM architecture to ensure accurate, reliable reporting.
- Translate customer insights into commercial and product opportunities.
What We’re Looking For
- 10+ years of experience in enterprise account management, client success, or strategic partnerships — ideally within healthcare data, SaaS, or health tech.
- Proven success managing a book of business representing $10M+ ARR with strong year-over-year ACV growth.
- Deep understanding of value-based care, healthcare data workflows, and ROI quantification in healthcare organizations.
- Demonstrated track record of consistently achieving XX net revenue retention through strategic account expansion
- Experience with healthcare interoperability, data platforms, or analytics products.
- Strong stakeholder-mapping skills and comfort engaging with C-suite, technical, clinical, and compliance stakeholders.
- Excellent analytical and strategic thinking abilities, with the capacity to convert customer insights into commercial and product opportunities.
- Proficiency with CRM platforms (Salesforce preferred) and revenue analytics tools
- Familiarity working with clinical data types, such as medical records, ADTs, lab data, and claims data.
Preferred:
- Experience in early-stage or high-growth environments (Series A-C)
- Knowledge of healthcare regulations and compliance requirements (HIPAA, TEFCA or National Networks)
- Familiarity with healthcare data standards (CCDA, HL7, FHIR, claims formats)
- Previous experience building or scaling account management functions or processes
- Existing relationships within VBC organizations and payers
Compensation: For this role, we’re targeting a salary range of $180,000 base salary + $70,000 variable incentive; $250,000 OTE (On-Target Earnings), depending on experience and qualifications. If your background aligns more closely with a higher or lower level than the scope outlined here, compensation may vary accordingly.
#LI-Hybrid
At Particle Health, we believe diversity is a strength that drives and fuels our mission to transform healthcare. We are proud to be an equal opportunity employer and are committed to creating an inclusive, supportive environment where everyone can thrive. We welcome and celebrate individuals of all backgrounds, perspectives, and experiences, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Our commitment to diversity reflects our core values—integrity, curiosity, boldness, ownership, and persistence—and our belief that our differences make us stronger as a team and a company.
For more info about Particle and our team, check out the resources & links included.
https://www.particlehealth.com/
https://builtin.com/awards/new-york-city/2024/best-startup-places-to-work#particle-health
Notice: Recruitment Scam Alert
We’ve been made aware of attempts by scammers impersonating Particle Health or our team members to post fake job listings, conduct fraudulent interviews, or issue fake offer letters. These scams may involve:
- Requests for personal or financial information
- Interviews conducted only via text or messaging apps
- Emails that don’t come from an @particlehealth.com address
- Offers for jobs you didn’t apply for
Please note:
- We will never ask for money, gift cards, or personal financial details at any stage of our hiring process
- All legitimate communication will come from an official @particlehealth.com email address
- Our hiring process always includes video interviews — never just text
If you’re unsure about the legitimacy of a communication, don’t hesitate to contact us at [email protected]. We’re here to help.
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