VP, Customer Led Solutions

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

VP, Customer Led Solutions

Company:

Prologis

A day in the life

The Customer Led Solutions team drives Prologis’ focus on creating a truly differentiated experience in a traditionally transaction-driven industry. As a Key Relationship Manager for our most important global Customers, we seek someone passionate about helping position Prologis as a trusted advisor by solving their most complex challenges. Through trust, empathy, creativity, and clear communication, you will partner with colleagues across the organization to deliver a consistent, high-level experience across geographies—spanning real estate transactions and Prologis Essentials offerings—all aimed at making price a tertiary consideration.

Key responsibilities include:

• Help manage and grow global customer account relationships across the Americas region
• Work closely and build relationships with existing and potential customers’ Real Estate, Supply Chain, and Operations groups to identify new real estate and alternative revenue opportunities (business development)
• Perform and support transaction management, customer portfolio research, due diligence, and direct customer interaction
• Work collaboratively with the CLS team and internal customers to create win-win outcomes
• Create and execute key customer strategies
• Leverage Prologis’ global platform and our systems (including Salesforce CRM) to effectively work with external and internal customers
• Use customer knowledge to provide input and suggestions for improving the customer experience in ways that truly differentiate Prologis from our competitors of this person's responsibilities.
• Stay current on logistics and transportation trends and provide internal updates as needed
• Support customer led innovation and CX programming by identifying customers for potential pilot programs and internal stakeholder management and buy-in

Building blocks for success

Required:

• 10+ years’ real estate or logistics experience in operations or a customer-facing/relationship manager role
• Demonstrated capability to support and close transactions, including experience with creative deal structure and complex negotiations
• Strong relationship management skills, including demonstrated excellence in balancing the needs of both external and internal customers for the best overall outcome
• Proven track record of managing and growing global multi market customers across multiple business lines
• Passion for our customers and for delivering a truly differentiated customer experience that drives loyalty and continued growth
• Strong organizational skills with ability to work effectively in a deadline oriented multi-tasking environment
• Flexible to respond quickly and positively to shifting demands and opportunities
• Knowledge/expertise in the supply chain/logistics field a plus
• Team player with a broad view of both internal partners and external clients
• Strong accountability and self-starter mentality
• Ability to work with grace under pressure, thriving in a fast-paced environment

Preferred:

• BA/BS degree preferred, (MBA a plus)
• Proficiency in additional languages beyond English is considered an asset

Hiring Salary Range of: $222,000 - $250,000. Salary and whole compensation package (bonus target & LTI) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

#LI-TA1

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. 

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

New York, New York

Additional Locations:

Chicago, Illinois, Dallas, Texas, Los Angeles, California, Miami, Florida