The VP, Client Service will lead a portfolio of healthcare clients, driving digital transformation and business modernization, while ensuring client satisfaction and revenue growth.
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
We are seeking a strategic executive Client Services Partner to lead a portfolio of enterprise healthcare and life sciences clients, driving digital transformation, business modernization, and AI-enabled innovation across complex global organizations. This VP-level role is accountable for end-to-end client success, portfolio growth, and operational excellence, partnering closely with C-suite clients and Bounteous leaders. This role will play a critical part in expanding Bounteous’s Life Sciences consulting capabilities, shaping industry strategy, and growing strategic client partnerships across the healthcare ecosystem.
***Location preference: Texas (Dallas or Houston). National candidates will be considered with travel expectations of approximately 50–75% based on client needs.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Role and Responsibilities
- Own and grow a $15–20M portfolio of life sciences client accounts, accountable for revenue growth, executive relationships, delivery success, and overall client satisfaction.
- Partner closely with Business Development to drive account expansion and new opportunities by aligning client needs with Bounteous’ digital transformation capabilities and portfolio strategy.
- Serve as a trusted advisor to Fortune 100 C-suite leaders, guiding enterprise transformation through healthcare expertise and AI-enabled solutions.
- Lead multi-year account strategies and executive business reviews to ensure alignment across client priorities, Bounteous business units, and delivery leadership.
- Oversee the commercial and operational performance of the portfolio, including pipeline management, forecasting, financial performance, margin protection, risk mitigation, and compliance.
- Lead cross-functional teams across consulting, engineering, delivery, and product leadership to execute complex enterprise transformation programs.
- Ensure delivery of scalable, client-centric digital transformation initiatives with accountability for solution estimates, SOW development, resource planning, and commercial governance.
- Build and mentor high-performing teams while serving as a visible ambassador for the Health business unit with clients, partners, and industry forums.
Preferred Qualifications
- 14+ years of consulting, client service, or account leadership experience within healthcare or life sciences organizations.
- 10+ years leading technology-enabled business transformation initiatives, including digital modernization and enterprise program delivery across pharmaceutical, biotech, payer, or healthcare enterprises.
- Deep expertise in life sciences commercialization processes, including pricing, rebates, contracting, and distribution models within pharmaceutical and biopharma organizations.
- Experience delivering AI-enabled and digital transformation initiatives leveraging modern data platforms, cloud technologies, and global engineering teams.
- Familiarity with life sciences commercial platforms supporting rebate adjudication, pricing, contracting, or chargeback processes.
- Proven success managing large client portfolios and driving revenue growth within consulting, digital transformation, or professional services environments.
- Outstanding executive presence with the ability to influence C-suite stakeholders and lead strategic transformation discussions.
- Strong leadership experience guiding cross-functional consulting, engineering, and delivery teams in complex enterprise environments.
- Excellent communication, negotiation, and presentation skills.
- Able to travel approximately 50–75% based on client needs.
- BA/BS degree or equivalent consulting experience
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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.
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