Provides VistA/MUMPS application sustainment and Tier 2/Tier 3 production support. Troubleshoots incidents and defects, performs root cause analysis, develops remediation plans, and supports testing, validation, release readiness, deployment planning, and post-release monitoring. Collaborates with technical teams, product owners, release managers, operations personnel, and government stakeholders while improving sustainment processes and supporting legacy modernization.
Key Skillset & Experience Required:
- Strong hands-on experience with VistA application sustainment, operations, maintenance, or modernization
- Strong MUMPS programming experience and understanding of VistA technical architecture
- Experience with VistA routines, globals, FileMan, data dictionaries, cross-references, and package dependencies
- Experience troubleshooting and resolving production defects, incidents, service requests, and production issues
- Tier 2/Tier 3 production support, ticket triage, escalation, workaround identification, and resolution planning
- Strong Root Cause Analysis (RCA) skills across code, data, configuration, workflow, interfaces, and environments
- Experience with defect management and developing/reviewing resolution and remediation plans
- Experience supporting testing, validation, release readiness, deployment planning, and post-release monitoring
- DevOps – 2–5 years required
- Ability to collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders
- Strong communication skills with both technical and non-technical audiences
Preferred Experience:
- Department of Veterans Affairs (VA) systems or federal healthcare platforms
- VA product-line delivery models and federal sustainment practices
- Agile, DevSecOps, and federal compliance requirements
- Monitoring, RCA reporting, data correction, table maintenance, backlog management, defect prevention, or legacy system modernization
- Knowledge transfer and sustainment process improvement
The core responsibilities include VistA/MUMPS sustainment, production issue resolution, RCA, Tier 2/Tier 3 support, defect management, testing and validation, release readiness, and post-release monitoring.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
