Virtual Sales Representative (VSR)

Working at Freudenberg: We will wow your world!

• Customer Relationship Management
• Build and maintain strong relationships with existing and prospective customers through virtual channels (email, chat, video calls).
• Provide personalized support and solutions to enhance customer satisfaction and loyalty.
• Digital Sales Execution
• Drive revenue growth by identifying customer needs, presenting product offerings, and closing sales via eCommerce platforms and CRM tools.
• Monitor and respond to inbound inquiries, upsell and cross-sell products, and follow up on leads.
•  Product and Promotion Implementation
• Coordinate virtual merchandising efforts, including setting up digital planograms, launching online promotions, and ensuring product visibility across platforms.
• Collaborate with marketing and merchandising teams to align on campaign execution.
• Data-Driven Sales Strategy
• Analyze customer data, sales trends, and platform performance to identify opportunities for growth.
• Use insights to tailor outreach strategies and improve conversion rates.
• Collaboration and Reporting
• Maintain regular communication with District and Regional Managers to align on goals, share feedback, and report on performance metrics.
• Participate in virtual team meetings and contribute to strategic planning and continuous improvement initiatives.

• Bachelor’s degree in business, Marketing, Communications, or a related field (preferred but not always required).
• Equivalent experience in sales or customer service may be considered.

• 1–3 years of sales experience, ideally in eCommerce, retail, or inside sales.
• Proven success in remote or virtual sales environments.
• Experience using CRM systems (e.g., Salesforce, HubSpot) and eCommerce platforms (e.g., Shopify, Magento).

• Proficiency in digital communication tools (Zoom, Microsoft Teams, Slack).
• Familiarity with online merchandising, digital planograms, and virtual product presentations.
• Comfortable using data analytics tools to track performance and customer behavior.

• Strong consultative selling and negotiation skills.
• Ability to build rapport and trust through virtual channels.
• Excellent written and verbal communication skills.

• Self-motivated and able to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Adaptable and comfortable in a fast-paced, tech-driven environment.
• Demonstrates integrity, professionalism, and a customer-first mindset

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.