VIP Client Services Manager

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

FanDuel Group is looking for a VIP Client Services Manager to support the VIP Shield Select hospitality offering. As the VIP Client Services Manager, you will be overseeing the shield select order portfolio, well ownership of the communications around requests, along with the logistical planning and delivery of the VIP experience. Your role will create opportunities to both reward customers and deliver experiences which to our most valuable players. Customer communication both with FanDuel direct customers along with FanDuel third party vendors will be a critical component of this role. This role may from time to time require in person hosting.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Develop and implement strategies to primarily drive engagement, retention and KYC through shield select program.
• Provide continuous assessment of our VIP shield select approach and identify areas for improvement and optimizations.
• Work with key stakeholders across FanDuel group to implement improvements and efficiencies.
• Own and build strong relationships with internal partners which include but not limited to, commercial, VIP account manager team, product transformation, ACE, procurement, legal, compliance, CRM and survey teams to ensure cohesive approach around shield select and execution and objectives.
• Ownership of execution on logistical aspects of all shield select orders.
• Manage a team which should oversee customer profile, data and identify trends to support future scope of work for the shield select program.
• Work directly with cross VIP platform teams on tactical strategy, innovation opportunities and creative best practices.
• Continuously look to enhance our VIP shield select offering by evaluating both industry and non-industry VIP+ programs to ensure we are a step ahead and offering differentiating experiences.

THE STATS
What we're looking for in our next teammate

• Bachelor's degree with a strong academic record preferred.
• 5 years of experience of experiential execution.
• An ability to learn quickly, adjust to new environments, and proactively contribute to the team's success
• Experience evaluating opportunities and working with third party vendors.
• Possesses an analytical and proactive mindset - you enjoy aggregating information across disparate data points and sources into clear, actionable insight
• Clear communicator and multitasker, with the ability to manage multiple deadlines across internal and external stakeholders with ease.
• Has exceptional attention to detail and organizational skills.
• Intuitive / Problem Solver
• Willing and able to work non-traditional business hours

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $102,000 - $127,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-Remote