Video Operations Specialist

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Global Media Operations team under the Operations & Technology division is looking for a highly organized, extremely focused, and process-oriented Video Operations Specialist. The ideal candidate will execute short-form video content within a fast-paced and challenging environment supporting a growing portfolio of programming on Peacock, SkyShowtime, and NBC apps, as well as third-party providers and social media platforms.
You'll be responsible for ensuring video content is successfully acquired, prepared, and syndicated to on-domain and off-domain platforms within our video content supply chain - confirming hundreds of on-demand clips, highlights, and trailers are successfully provisioned and published to our platforms. You'll also be relied upon to help triage technical issues that arise during publishing and to collaborate with operational incident management teams to address them as needed.
To excel in this role, you'll need to continuously manage incoming content requests and stay organized in processing high volumes of video deliveries. This commitment to timely program availability is critical to the promotion of our content and plays an integral role in our success within the competitive streaming marketplace.
RESPONSIBILITIES:

• Gather, ingest, and publish short-form video assets for distribution to various platforms, including Peacock, SkyShowtime, NBC, YouTube, Roku, Amazon, etc.
• Provide QC support of assets to verify playback across platforms
• Collaborate with internal and external teams on mission-critical deadlines for asset delivery, ensuring content meets requirements and the expectations of stakeholders
• Track and manage incoming video assets, validate metadata integrity, and efficiently input data into internal systems
• Assist with developing best practices to streamline workflows that ensure assets meet the required delivery specs
• Perform audits across all systems to maintain data integrity and support Video Operations leads
• Troubleshoot and measure enhancements/bugs within Video Operations Airtable bases
• Assist in onboarding new stakeholders and documenting guidelines
• Other duties as assigned

Qualifications

• Minimum 3 years+ of entertainment industry or digital media experience
  • Digital video file formats, encoding specifications, publishing workflows, governmental compliance standards and troubleshooting techniques
  • Content management systems, trafficking high volume, time-sensitive media assets for multi-platform syndication
• Bachelor's degree, accredited program certification, relevant areas of study or equivalent work experience
• General understanding of data transfer protocols, workflows, and methods. Aspera, Signiant, HTTP, etc.
• Must be willing and available to work any shift, including overnights, weekends, and holidays to meet the needs of a 24x7/365 operation, with the possibility of schedule changes based on business needs and priorities.
• Experience working in Airtable, JIRA and/or Smartsheet a plus
• Television entertainment industry experience preferred
• Excellent and effective communication & collaboration skills
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time- sensitive requests within a high-pressure environment
• Working knowledge of data transfer protocols, workflows, and methods; Aspera, Signiant, etc.
• Creative problem solver with a willingness to try new things when all else fails

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $70,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].