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Delta Dental Insurance Company
Vice President, National & Special Account Services
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The Vice President of National & Special Accounts oversees strategic direction and operations of the National Accounts team, ensuring client engagement and profitability while leading account management leaders and fostering collaboration across teams.
The Vice President of National & Special Accounts is responsible for overseeing the strategic direction and day-to-day operations of the National Accounts team through an enterprise lens. This role's primary objective is to ensure exceptional client engagement through strategic consultation, account retention, and profitable business growth. This job leads a team of account management leaders, fosters a client-centric and trusting culture, and collaborates with cross-functional teams to deliver comprehensive solutions tailored to our clients' needs. This individual possesses strong leadership abilities, has experience driving transformation, and a passion for driving exceptional client experiences through strategic consultation.
Responsibilities
- Develops and executes the strategic vision for the National and Special Accounts team, aligned with Delta Dental’s overall goals and objectives.
- Provides inspirational and transformational leadership to account management leaders, fostering a high performance, trusting culture and modeling coaching best practices.
- Monitors key performance indicators (KPIs) and works through Account Management leadership team to implement initiatives to improve operational efficiency, enhance the client experience, and refine strategic/performance consulting behaviors.
- Cultivates key internal relationships and fosters collaboration with underwriting and actuarial, claims and customer service, new sales, marketing, and professional relations to ensure seamless service delivery.
- Stays abreast of industry trends, market conditions, and competitive intelligence to identify potential business opportunities.
- Where necessary, builds and maintains strong relationships with senior leadership at key clients, modeling performance consulting and strategic advisor skillsets.
- Forecasts business needs and implements effective succession planning strategies to identify and develop high potential team members within Account Services, ensuring a strong pipeline of future leaders and talent.
- Collaborates with new sales and marketing teams to develop strategies that maximize revenue generation and market penetration, in alignment with Delta Dental's overall goals and objectives.
- Through account management leadership team, oversees the account management process, ensuring timely renewal reviews, develops growth opportunities within existing business and facilitates delivery of other client deliverables.
- Ensures compliance with relevant industry regulations, internal policies, and best practices.
- Boasts over 16 years of professional experience, complemented by a bachelor’s degree and more than 10 years of experience in supervisory roles.
- Possesses at least 8-10 years of relevant account management experience, with a consistent record of success.
- Adept at forging effective relationships with both internal and external parties and is comfortable liaising with leaders at all hierarchical levels.
- Demonstrated ability to create a high-trust environment with leadership, reports, peers and key stakeholders.
- Promotes a professional culture anchored in service excellence, trust, collaboration, and accountability.
- Utilizes a proactive approach to multitasking and navigating challenging situations.
- Is a self-driven individual with a strong sense of direction and integrity.
- Exhibits exceptional professionalism, with excellent written, verbal, and presentation skills.
- Has strong analytical abilities, with an understanding of core underwriting concepts, budgets, and P&L.
- Has demonstrated the ability to make tough, strategic decisions and effectively execute them.
- Exhibits strong leadership abilities with the capability to evaluate, coach, inspire, and lead other leaders.
- Has the ability and willingness to travel extensively, as needed.
- Is proficient in leveraging technology solutions and CRM systems.
- Obtain and maintain a General Insurance Life and Disability Insurance License.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 27. $190,284 - $338,249
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Remote
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
If You Are A Current Employee Click Here To Apply
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