Vice President Experience Design

Job Description
Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Join us to create innovative, accessible, and user-friendly solutions that enhance customer experiences.
As a Vice President of Experience Design in Trust & Security, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. Collaborate with cross-functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility to ensure our offerings are visually appealing and user-friendly.
Job Responsibilities

• Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development processes.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions.
• Utilize Design Thinking/ Human-Centered Design methodologies and practices to help align work across the organization. Facilitate partners across multiple parts of the company and job categories.
• Develop innovative strategies to enhance customer safety in an environment of continuously evolving fraud and scams.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions.
• Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies.
• Advanced technical literacy, understanding client-side technologies, APIs, microservices, and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

• Experience in Service Design
• Knowledge of Trust, Security, Identity and Authentication

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.