Manage back-end operations of an AI-powered autonomous fundraising system, including human-in-the-loop review, AI training, knowledgebase development, documentation, onboarding, basic website/content support, third-party platform coordination, JIRA issue reporting, and customer troubleshooting.
Version2.ai Operations Specialist
Overview
Givzey’s Version2.ai is seeking an Operations Specialist to join its autonomous fundraising operations team. This individual will bring direct fundraising experience either as a frontline fundraiser or in advancement communications. They will know what makes nonprofit donors tick and apply their expert donor-centric communication skills to their work directly overseeing the world’s first AI-powered fully autonomous fundraiser. They will have been a savvy super-user of technology in previous roles and have strong time management skills and the ability to easily pivot from one task to the next independently.
Responsibilities:
- Manage back-end operations of the Virtual Engagement Officer, including human-in-the-loop review, AI training, and knowledgebase development.
- Execute internal and external facing processes in support of the autonomous fundraising operation, including but not limited to onboarding, asset submission, basic website development, and content creation.
- Identify and clearly report technical tasks to engineering using JIRA project management software
- Develop and manage internal and external documentation.
- Work with third-party platforms that support autonomous fundraising operations.
- In conjunction with the VP of Engineering, VP of Customer Success and Director of Autonomous Fundraising Operations, identify and solve opportunities and challenges in autonomous fundraising.
- Assist with customer requests, troubleshooting, and deployment of Version2 activities.
- Other tasks as assigned.
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