Vendor Management Representative - US Remote

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewMVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it.
Job Description

We are looking for a dedicated, focused, professional and dynamic individual to become a vital part of the Vendor Management Team at MVTRAC.  You will play a pivotal role in managing relationships with Repossession Agents. Your primary objective will be to support the Vendor management processes of increasing Agent performance and compliance.  

Main Responsibilities:

• Vendor Relationship Management:

  • Identify, evaluate, and onboard new repossession Agents based on predefined criteria and business needs.

  • Develop and maintain strong, collaborative relationships with vendors, ensuring clear communication channels and alignment with company goals.

  • Conduct regular performance reviews and audits to assess vendor performance against key performance indicators (KPIs) and service level agreements (SLAs).

• Operational Oversight:

  • Help to coordinate repossession activities when needed to ensure timely and compliant vehicle recovery.

  • Monitor and manage repossession assignments, ensuring proper documentation and adherence to legal and industry regulations.

  • Implement process improvements to enhance efficiency and reduce risk in repossession operations.

• Quality Assurance:

  • Establish and enforce quality standards for repossession procedures and vendor performance.

  • Conduct quality checks and audits to ensure compliance with regulatory requirements and internal policies.

• Data Analysis and Reporting:

  • Cost and Benefit Analysis.

  • Gather, analyze, and interpret data related to repossession activities and vendor performance.

  • Generate reports and insights to drive decision-making and identify areas for improvement.

• Compliance and Legal Adherence:

  • Stay abreast of legal and regulatory changes in the automotive repossession industry.

  • Ensure vendor compliance with all relevant laws, regulations, and industry best practices.

Qualifications:

• Strong understanding of repossession processes, legal requirements, and compliance standards.

• Excellent communication, negotiation, and interpersonal skills.

• Analytical mindset with proficiency in data analysis and reporting tools.

• Ability to work under pressure, manage multiple priorities, and drive results.

• Experience with collateral repossession

• Collections, asset recovery, and repossession experience would be beneficial.

• High level of experience using G-Suite, MS Office, and related applications.

Additional Requirements:

• Willingness to travel for industry conferences and vendor site visits. 

• Proficiency in relevant software and tools for tracking and managing vendor relationships such as Recovery Database Network (RDN), Recovery Connect, and RISC.

This position is a remote position and candidates can be located anywhere in the US.

#LI-NJ1

#LI-REMOTE

Target Base Salary Range

$46,800.00 - $86,600.00

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Minimum 2 years of Customer Service and Account Management experience, or equivalent.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].