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Easy Apply
Provide tier-1 technical support to deployed fleet operators and dealer shops, troubleshoot vehicle issues, manage support tickets and web portal, improve issue-tracking processes, automate service metrics and reports, assist parts fulfillment, train team members, and travel ~10% for customer support.
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
As a Tech Line Specialist, you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbingers deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.
What you’ll Do
- Customer fleet technical support
- Answer our Technical Support Line and see customers through to resolution with problems
- Manage tier 1 support on our web portal
- Help develop and refine our issue tracking systems and process
- Track and automate reports on metrics related to customer service success
- Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
- Help with service parts fulfillment process
- Training others on how to use the tools you are mastering
- Expect 10% travel
What You'll Need
- 3+ years’ work experience in customer service
- Experience in automotive repair
- Graduation from high school or equivalent
- Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
- Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
- Valid driver’s license required.
- Factory training programs through OEMs are a plus.
- Ability to think outside the box and find creative solutions to complex problems
- Understanding of vehicle systems and their interactions is a plus
- Ability to travel as required
- A creative curiosity, collaborative work ethic, hardworking enthusiasm
- Excellent communication skills and team working tendencies
Key Benefits & Perks:
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range
$70,000—$100,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.
Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
Harbinger Garden Grove, California, USA Office
12821 Knott St, Garden Grove, CA, United States, 92841
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