Valuation Manager, FJW

About The RoleAs a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our Luxury Consignment Office. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You’ll bring your passion and expertise of the market to the table and translate this into a world-class experience. We’re looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise.

What You Get To Do Every Day

• Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace

• Conduct real-time valuations and authentication for handbags, using a wide array of industry specific tools

• Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office

• Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams

• Accountable for the sell thru and velocity of product they have priced personally

• Accountable for the conversion rate of appointments to consignments

• Work with Store Manager to understand customer needs and stay current with in-store operations

• Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team

What You Bring To The Role

Minimum Requirements:

• Must be flexible to work certain weekend days

• 2-5 years experience working in the luxury space in a customer facing role

• Knowledge of luxury handbags in the primary or secondary market

• Bachelor's degree from accredited college or university preferred

• Sales experience encouraged

• Passion for delivering a luxury experience each and every day

• Polished, professional presentation skills

• Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected

• Effective communicator (both verbal and written)

• Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required

• Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes

Preferred Requirements:

• Bachelor's degree from accredited college or university preferred

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.