UX Researcher

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. 

About the Position

As a UX Researcher at Vetcove, you’ll play a pivotal role in uncovering user insights and transforming them into actionable product specifications that guide design and development. You will lead efforts to gather qualitative and quantitative feedback, conduct usability testing, and identify pain points and opportunities across the customer journey. You will also own portions of the product design process, partnering with engineering and product teams to translate your findings into clear user flows, wireframes, and feature requirements. You’ll work closely with internal teams including product managers, designers, engineers, and customer support, as well as external stakeholders such as veterinary professionals and pet owners. Your work will directly shape the experience of a platform trusted by thousands of veterinary professionals.

This is not just a research role—it is an opportunity to influence product strategy, design thoughtful user-centered experiences, and help build tools that improve the lives of clinics and pet parents.

About Our Team

We’re a fast-moving team solving big challenges in an industry rapidly embracing technology. Our platform powers the day-to-day operations of veterinary clinics, from medical records to online shopping, but our mission goes beyond software—we’re creating a more efficient way for clinics to serve their patients.

As a UX Researcher, you’ll be deeply embedded with product and engineering teams, ensuring user insights are continuously informing decisions. Your work will be critical in defining not just what we build, but how we build it.

What You’ll Do

• Conduct research studies including interviews, usability testing, and session replays

• Synthesize user feedback and user requirements into clear, actionable insights that guide product strategy

• Translate research findings into detailed product specifications and wireframes

• Collaborate with product managers and engineers to define feature requirements and design scope

• Support the end-to-end design process for select features, from early exploration through final specs

• Monitor product usage and behavioral analytics to validate design effectiveness and inform iteration

• Promote best practices for user-centered design and research across teams

What We’re Looking For

• Experience and Skills: A four-year college degree and professional experience in UX research, UX design, or a related discipline

• Analytical and Detail-Oriented: Strong ability to analyze and synthesize large amounts of user data and convert it into actionable design recommendations

• Strong Communicator: Able to convey research findings, product requirements, and design rationale clearly to cross-functional teams

• Empathetic and Curious: Committed to understanding real user problems and finding thoughtful solutions

• Highly Organized: Comfortable managing concurrent projects and shifting priorities in a fast-paced environment

• Tech-Savvy: Experience with research and design tools (e.g., Excel, Figma, FullStory)

Benefits (Full Time Roles)

• 100% remote within the USA

• Medical, Dental, and Vision Insurance

• Automatic 401k contribution

• Employee referral program

• At home office set up

• Bi-annual company retreats

• Open vacation policy

• Equity

• Monthly team events

The typical base pay range for this role across the U.S. is: $70,000/year - $100,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $85,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives..

In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.

To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis.

Please note we are unable to sponsor work visas at this time.

Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:

1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!

2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!

3. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!

4. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!

5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.