UX Content Strategist

Available Locations: Austin, TX
About the Role
As a UX Content Strategist at Cloudflare, you play an important role in the Product Content Experience (PCX) team, partnering with product managers, designers, engineers, customer-facing teams, and users to create simple, straightforward content for the product. This role is a mix of content strategy, content design, and UX writing where you will have the opportunity to align user goals with business objectives.
You will be responsible for ensuring in-product content is usable, consistent, and inclusive. You are an ideal candidate if you love to tell stories, to solve problems, and want to help make the internet a better place. If you are excited about being the customer advocate by creating an outstanding customer experience with in-product content, come help us make the internet better!
Responsibilities:

• Write, design, support, test, and improve in-product content that makes Cloudflare products easier to use.
• Give and solicit feedback from Product Managers, Product Design, Engineers, and other stakeholders to ensure the best in-product content experience.
• Advocate for customers and their user experience by validating user behavior with research.
• Develop in-product content strategies, information architectures, and style guidelines.
• Collaborate daily with peers cross-functionally, contributing to the clarity and usability of the product experience.
• Evaluate and implement industry standards in content design.
• Work independently and manage multiple, simultaneous projects.

Requirements

• Excellent verbal, written, and interpersonal communication skills.
• 3 - 5 years experience with content strategy, content design, UX writing, or similar experience.
• Experience creating style, voice, and tone guidelines.
• Interest and comfort with technical subject matter.
• Familiarity with Figma, Miro, or other visual collaboration software.
• Bachelor's degree or higher in English, Communications, Journalism, or a related field with UX-intensive experience and/or a technology emphasis

Bonus Points

• Familiarity with Python, Mercurial, or other modern programming languages and frameworks.
• Knowledge of web servers, networking, HTTP, DNS and command line tools on Linux, Windows and Mac.
• Experience with multimedia and graphic design.

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave