Easy Apply
Easy Apply
Hinge is the dating app designed to be deleted
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and finding relationships. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Currently we’re setting up a date every two seconds.
About the Role
Hinge is seeking a compassionate and motivated individual to join our team as a User Support Specialist. In this role, you will provide exceptional customer service to our growing member base, addressing a variety of inquiries related to the Hinge app, including functionality, technical troubleshooting, billing, refunds, and product feedback. You will play a crucial role in troubleshooting and resolving escalated tickets in our Zendesk CRM, while consistently delivering an empathetic and user-centric experience. Additionally, you will collaborate closely with the Support management team and Senior Specialists to continuously enhance our support processes and tools. Join us in our mission to bring out the best in our members, restore hope in dating, and build a strong, supportive community.
Responsibilities
- Expert Product Knowledge: Utilize an in-depth understanding of the Hinge product and support processes to efficiently and accurately respond to a wide range of user inquiries.
- Problem Resolution: Take ownership of resolving user issues by effectively probing and troubleshooting, using Zendesk to manage user interactions.
- Escalation and Collaboration: Identify and escalate complex or emerging user issues to Specialists, collaborating to find effective solutions.
- Content Contribution: Enhance our user support resources by contributing to the creation and maintenance of content, including macros, external help center articles, and internal knowledge base articles in Guru.
- Project Participation: Engage in ad hoc projects that advance our Trusted Support initiatives, helping to improve overall support quality and efficiency.
What We're Looking For
- Ability to work independently while thriving in a collaborative team environment.
- Excellent written and verbal communication skills, with the ability to clearly explain technical topics to both customers and colleagues.
- Strong organizational abilities, including meticulous attention to detail and effective multitasking capabilities.
- General tech-savviness, with exposure to tools such as Zendesk, Notion, Guru, Google Suite, and Jumio.
Our Culture:
- Authenticity: Share your genuine thoughts and opinions directly.
- Courage: Invite and deeply consider challenges and criticism.
- Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please speak to your Talent Acquisition Partner directly.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
