Summary
GeneDx is seeking a User Experience Researcher to join our growing Customer Experience & Product team. In this role, you will lead end-to-end research initiatives across multiple channels and product experiences—digital and print—that support patients, healthcare providers, and internal teams. Your work will play a critical role in shaping the design of our provider and patient portals, websites, collection kits, test reports, marketing collateral, and internal tools.
This role is for someone who is curious, empathetic, collaborative, and comfortable managing multiple research projects independently from planning through delivery.
Job Responsibilities
- Lead and execute end-to-end UX research projects: Independently plan, design, and run research studies across digital and physical touchpoints, including portals, websites, kits, printed collateral, and internal tools.
- Present research findings as an expert storyteller: Create clear, engaging narratives that translate complex findings into actionable insights for technical and non-technical audiences.
- Use a broad range of research methodologies: Conduct usability tests, surveys, card sorts, tree tests, interviews, intercepts, competitive analyses, and contextual inquiries to uncover actionable insights.
- Synthesize insights across multiple data sources: Integrate UX research findings with internal data, analytics, market research, and SEO insights to deliver a cohesive understanding of user needs and behaviors.
- Collaborate cross-functionally with key partners: Work closely with Product Designers, Product Managers, Engineers, and Business Stakeholders to align research with product goals and testing strategies.
- Manage and nurture user research communities: Recruit and engage with internal panels of patients and providers. Collaborate with the GeneDx Advisory Board to gather clinical expertise and real-world feedback.
- Identify research opportunities proactively: Stay informed about product roadmaps and upcoming initiatives. Recommend and execute research that addresses gaps in knowledge or user experience.
Education, Experience, and Skills
- 3-5 years of UX Research experience, ideally in healthcare, healthtech, life sciences, or another regulated industry.
- Proficiency in both qualitative and quantitative research methods.
- Experience with research tools like UserTesting, Qualtrics, or similar platforms.
- Experience evaluating UX prototypes for usability
- Proven ability to independently manage and execute research projects end-to-end.
- Exceptional written and verbal communication skills, with a knack for telling stories with data, research, and visuals.
- Experience working in cross-functional environments, especially with product, design, commercial, and executive teams.
Physical Demands
- Ability to stand, walk, and sit for extended periods.
Acknowledgements
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
#LI-REMOTE
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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