The Partner Manager will oversee training partners, ensuring quality delivery, performance oversight, and coordinating operations while fostering strong partner relationships.
We seek a subject matter expert with experience managing multiple partners to support professional services staff augmentation. This role oversees external training partners, enhances our partner ecosystem, and scales training delivery by managing third-party vendors. The candidate will ensure partner-led training meets quality standards, supports customer outcomes, and aligns with our go-to-market strategy.
🔹 Partner Relationship Management
· Identify, recruit, onboard, and manage training delivery partners and contractors
· Serve as the primary point of contact for partner communications, performance, and escalations.
· Foster strong, collaborative relationships to ensure alignment with our training goals and corporate values.
🔹 Quality & Performance Oversight
· Define and enforce training delivery standards, including content fidelity, facilitation quality, and learner experience.
· Monitor partner performance through feedback, metrics, and regular reviews.
· Implement continuous improvement plans and corrective actions as needed.
· Works closely with partner/vendors, Professional Services & Sales Leadership teams, and Finance/Legal for ongoing contract and budget management.
🔹 Operational Coordination
· Coordinate scheduling, logistics, and resource planning for partner-led training sessions.
· Ensure partners are equipped with up-to-date materials, tools, and enablement resources.
· Ensure partners remain current with product releases, workflows, and certifications.
· Collaborate with internal teams to forecast demand and align partner capacity accordingly.
· Oversee partner budgets, reconcile invoices, and handle payments through the online financial system.
· Support the development of scalable partner delivery models and frameworks.
· Contribute to the evolution of our training strategy by identifying opportunities for partner innovation and expansion.
· Align partner programs with broader organizational goals, including customer success and product adoption.
Qualifications
- 5+ years of experience in partner management, training operations, or program management preferred.
- Experience working with third-party vendors or contractors in a training or services environment.
- Strong project management and communication skills.
- Ability to balance strategic thinking with hands-on execution.
- Familiarity with learning management systems (LMS), virtual training tools, and customer education best practices.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $107,000 - $115,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Top Skills
Learning Management Systems
Virtual Training Tools
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
The role involves driving sales and partnerships for Square Hardware products in US retailers, managing relationships, and ensuring effective marketing strategies.
Top Skills:
Consumer ElectronicsRetail PartnershipsSales Strategy
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Retail Partner Manager will drive revenue for Square Hardware through US retail channels, managing relationships, and strategizing for new partnerships.
Top Skills:
Financial ServicesMarketing Automation ToolsOmnichannel Solutions.Retail Management SoftwareSales Analytics Tools
Software
Responsible for managing and growing strategic channel partnerships within EverHealth's products, driving sales, training partners, and collaborating with internal teams.
Top Skills:
EhrSaaSSales
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
