US Insurance Expert

The Impact You Could Have

• Be the internal insurance authority - You’ll act as the go-to person for escalations, reviewing complex claim rejections and denials and helping our Support team identify root causes rather than one-off fixes.
• Educate and empower - You will help create clear, engaging learning content and guides for both customers and internal teams fostering continuous learning and development within the team.
• Lead escalations - You will support our team by resolving complex US insurance billing and rejection issues quickly and empathetically.
• Champion clinic confidence - Be a direct partner with clinics that need additional guidance - whether they’re onboarding or troubleshooting advanced billing setups - to ensure they feel supported and capable when using Jane’s insurance tools.
• Identify trends and insights - You will meticulously review support cases, find knowledge gaps, and collaborate cross-functionally to improve tools and workflows.
• Cross-collaboration - You’ll be the connective thread between teams at Jane - translating customer billing pain points into insights for Product, supporting education and enablement with up-to-date training material, and advising our Support teams on complex insurance workflows. Your ability to bridge communication between technical and operational teams will ensure that our billing tools evolve with accuracy and empathy.
• Support Jane’s Billing Service - You will provide expert input on complex billing questions, contribute to quality assurance, and participate in team training to ensure the service remains accurate, scalable, and trusted by clinics.
• Lead improvement from within - You will identify opportunities to simplify internal processes, close knowledge gaps, or strengthen cross-team alignment. You’ll take ownership of internal projects that improve how Jane supports our clinics and how our teams collaborate.

The Experience We Feel We Need

• 7+ years of full Revenue Cycle experience as a biller within the United States - ideally with Physical Therapy, Chiropractic, or Acupuncture practices.
• Strong understanding of Commercial, BCBS, Medicaid, and Medicare billing requirements - and how they vary across states.
• Proven experience with provider credentialing and enrollment, eligibility checks, and prior authorizations.
• Deep expertise in claim submission and follow-up, including managing rejections, denials, disputes, and patient collections across multiple payer types (commercial, auto, Medicare/Medicaid, personal injury).
• Familiarity with EDI workflows and clearinghouse processes (experience with Claim.MD is a plus).
• Experience educating or training others in medical billing, coding, or credentialing - whether formally or through peer mentorship, with an ability to turn complex information into approachable learning.
• Comfortable acting as the escalation point for internal and customer-facing billing inquiries, bringing both expertise and calm to high-stakes situations.
• Naturally collaborative, working cross-functionally with Support, Product, Community, and Billing Service teams to ensure billing best practices are consistent, scalable, and accurate.
• Continuous learner who stays connected to real-world billing changes, payer updates, and evolving compliance requirements.
• A true improver - someone who identifies gaps, builds processes, and documents what they learn to make things easier for others.
• Human and helpful communicator who can balance technical accuracy with empathy, clarity, and patience.
• Comfortable working in a fast-paced, evolving environment, where ambiguity is normal and growth is constant.