Unified Comms/Collab Technician

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The UC/C Technician supports NBCUniversal's global audio-visual and collaboration environment, ensuring a reliable, high-quality end-user experience across conference rooms, event spaces, digital signage, and UC/C platforms. Reporting to the Manager of UC/C & Media Experience, this role serves as a Level 2 (L2) escalation point, partnering with L1 VNOC teams and escalating to L3 engineering as needed.
This is a hands-on, fast-paced role requiring immediate response to business-critical issues impacting meetings, live events, and executive collaboration. Support is delivered through in-person engagement and remote channels, including phone, chat, email, and remote access tools, with a strong focus on meeting SLA commitments.
Key Responsibilities:

• Troubleshoot and resolve A/V, UC, network, and telephony issues across global conference rooms and event spaces
• Serve as the primary L2 escalation resource; identify urgent issues and escalate appropriately
• Support live events, meetings, and collaboration technologies in real time
• Document incidents, requests, and tasks accurately using ticketing systems
• Maintain and support conference room hardware and digital signage
• Serve as a subject matter expert for the NBCUniversal UC/C experience, including end-user training and stakeholder support
• Partner with cross-functional teams during the design and build of collaboration spaces

Qualifications
Requirements:

• Exceptional knowledge of Microsoft Teams, Tandberg, Cisco TMS and VCS, SX series codecs and Telepresence, VOIP, SIP, H323, Creston, Polycom Endpoints (HDX/VVX/RMX), AMX and AV cloud collaboration solutions.
• Associates' degree in computer-related field preferred, or equivalent years of experience.
• Configure, support, troubleshoot and resolve issues associated with Audio Visual hardware and software.
• Strong analytical and problem-solving skills.
• Networking experience.
• Strong knowledge of A/V signal flow.
• Proven attention to details and follow-up.
• Strong written and verbal communication skills, documentation is a must.
• Knowledge of how to use electrical and electronic diagnostic tools.
• Experience with Microsoft Teams and Cloud Video Interop solutions.
• Experience with room/desk booking solutions (Condeco, iOffice).
• Experience with Digital Signage solutions (BrightSign, Haivision, Mediastar).
• Experience with DS platforms (Appspace).
• Experience with (MS Teams, Zoom, Amazon Chime, Bluejeans, Google Meets).
• Computer Skills: MS Office, Outlook, Visio, etc.
• 2+ years of On-Site or Internal Support experience.
• 2+ years of DSP programming (Biamp, QSC).
• Ability to read and understand signal and network diagrams.
• Audio Visual system design knowledge base.
• Audio Visual design build process experience.
• Software Development Lifecycle knowledge.
• Internal Operations experience.
• Continental Operations experience.
• Global Operations experience.
• 2+ years Endpoint Admin Experience (Zoom dashboard, Cisco Control Hub, LogiSync, Microsoft XIO, etc).
• 2+ years live event support experience.
• 2+ years of experience with Audio Systems (Shure, Sennheiser, AKG, Yamaha).
• 2+ years of Video Teleconferencing (VTC) experience.
• Experience supporting live events in studio spaces.
• Demonstrates high level of interpersonal soft skills.

Desired Characteristics:

• Experience in broadcasting, video production, multimedia, or related field a plus.
• Ability to execute within a fast-paced agile process.
• Ability to design audio and/or video installations from start to finish.
• High attention to detail while balancing multiple issues.
• Promotes an organizational climate that energizes, motivates, and facilitates teamwork.
• Customer Service Skills.
• Multitasking Ability.
• Certified Technology Specialist (CTS) Certification.
• Crestron Core Track Certification(s).
• Dante Certification Level 1.
• Digital Media Certificates.

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $70,000 - $85,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].