Underwriting Quality & Controls Manager

About the Role

The Admitted Underwriting Quality & Controls Manager is a highly visible leadership role, responsible for shaping and elevating PURE’s admitted underwriting practice. This leader serves as the architect of our underwriting quality framework - transforming insights from across field underwriting into meaningful action that strengthens execution, sharpens standards, and fuels sustainable, profitable growth.

Reporting to the AVP, Underwriting Quality & Technical Standards within the Underwriting & Product Excellence (UPE) Team, this role offers a unique platform to directly influence the future of PURE’s underwriting practice. The role partners closely with field and home office leaders to ensure underwriting philosophy and delegated authority are clear and adhered to and reinforces a culture of continuous improvement by identifying education opportunities and celebrating underwriting success, while ensuring underwriting adherence to key controls and regulatory requirements.

This is an ideal opportunity for a high-performing underwriter seeking to broaden their impact, influencing underwriting excellence at scale, strengthening selection discipline, and helping define what “great underwriting” looks like across the organization.

What You’ll Do

Lead and Evolve PURE’s Underwriting Quality Framework

• Set the strategic agenda for underwriting quality reviews, identifying themes and focus areas aligned with business priorities, emerging risk trends, and underwriting strategy.
• Own and evolve the Admitted Underwriting Quality Review Program to ensure it delivers high-quality, balanced, and actionable insights.
• Deliver monthly Quality Insights across New Business and Portfolio Management (renewals, endorsements, etc.), highlighting execution trends, celebrating underwriting excellence, and surfacing opportunities for refinement.
• Translate findings into meaningful recommendations that inform underwriting education, resource clarification, and process improvement initiatives.
• Partner with Field Leadership to ensure clear follow-through on action items and continuous improvement.

Build and Lead a High-Performing Audit Network

• Recruit, develop, and lead a team of volunteer underwriting auditors across regions.
• Provide coaching and calibration to ensure audits are thoughtful, consistent, and aligned with underwriting standards.
• Create a meaningful development experience for auditors while maintaining high-quality review outputs.
• Foster a culture of constructive feedback, shared learning, and underwriting pride.

Shape and Safeguard Underwriting Authority

• Serve as steward of the Admitted Underwriting Authority framework, ensuring authority limits evolve alongside underwriting experience, business complexity, and risk appetite.
• Align delegated authority structure with underwriting development pathways to support efficient decision-making while maintaining strong controls.
• Oversee authority delegation governance, including verifying authority statements are appropriately signed, documented, and aligned with PURE Online permissions.
• Ensure seamless technology enablement of authority rules, including development and maintenance of authority logic within Sapiens Decision.
• Partner cross-functionally to eliminate gaps or overlaps in authority between underwriting and adjacent functions.

Strengthen Governance & Represent Underwriting in Enterprise Forums

• Represent Underwriting in internal and external audit initiatives, serving as a trusted partner to the Internal Audit team.
• Influence internal audit focus areas to align with underwriting priorities and emerging risk considerations and drive post-audit action items to strengthen underwriting execution.
• Oversee quarterly underwriting authority and quality control certifications in accordance with JSOX requirements.
• Coordinate underwriting responses to annual Tokio Marine audits, reinsurance audits, regulatory inquiries, and market conduct exams.
• Ensure underwriting governance processes remain robust, streamlined, and aligned with enterprise standards.

Drive Continuous Improvement Across the Underwriting Practice

• Identify systemic opportunities to improve underwriting consistency, clarity, and execution.
• Partner with Underwriting Leadership and UPE to translate quality findings into targeted training, education, and resource enhancements.
• Continuously refine reporting, governance, and quality review processes to enhance efficiency and impact.
• Serve as a thought partner to underwriting leaders, providing insight into performance trends and emerging opportunities.

What We’re Looking For

• Bachelor’s Degree required.
• 7+ years of Property & Casualty underwriting experience, ideally within the high-net-worth segment.
• Deep understanding of underwriting principles and portfolio management.
• A respected underwriting professional who identifies patterns, thinks systemically, and is motivated to shape underwriting at scale.
• Strong analytical capabilities with the ability to translate findings into strategic insights and actionable recommendations.
• Exceptional communication skills, including the ability to deliver thoughtful coaching feedback and influence senior stakeholders.
• Proven ability to lead through influence across regions and functions without direct authority.
• Highly organized and detail-oriented, with strong execution discipline.
• Proficiency in Microsoft Office Suite and business systems; Smartsheet experience a plus.

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What We Do

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members.  Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.

We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that ​our members never want to leave.

Who We Are

We want to be transparent about what we expect from each other.  From PURE, you can expect:

Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.

Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.

Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.

A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Who You Are

All of the strongest relationships are a partnership- a two way street. So here’s what we ask of you:

• Aim to bring your best every day: you’re here because you want to be part of a team that makes a real impact and aims high.

• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.

• Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset.

• Be a culture builder:  building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

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