Underwriting Case Manager

Why Crump?

We understand that our teammates are more alike than we are different and that we are One Crump. Supported by leading technology tools and a collaborative work model, we empower our people to serve clients and support each other. Strong brands are built through consistent delivery of a company’s value proposition – for both its employees and its customers.

At Crump, we believe in investing in the teammates who work for us, supporting the business goals of the myriad professionals who work with us so they can best meet their clients’ needs, and bettering the communities that house our teammates. These beliefs have allowed Crump to maintain our standing as an industry top performer, not only as measured by sales results but, more importantly, by consistent customer and employee satisfaction and retention.

Job Summary

Responsible for the evaluation and placement of insurance risks for the purpose of determining the best product/premium solution through the review of insurance files, client medical records, financial history, and information provided by agents and/or brokers. Typically manages larger, more complex cases, including older age impaired risk, as well as high death benefit requiring complex layering of reinsurance and internal retention. Cases managed will be for all ages and face amounts. Maintains primary ownership of cases, most of which are informally underwritten, during the underwriting process, requiring engaging in frequent communication between agents/advisors, carriers, and internal resources. Responsible for setting agent/advisor expectations appropriately and providing an exceptional service experience throughout the process. Researches additional, complex insurance options as needed. Acts as a partner with sales and producers to formulate the best solution for the proposed insured. Negotiates to secure the most competitive offer for placement of policy with the appropriate carrier.

Job Description

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

• Assesses risk and negotiate cases with producers and carriers through evaluation of an individual's medical history or physical condition, occupational hazards, financial background, insurable interest and other information pertinent to the decision
• Works with Agents, Sales and Sales Support to determine appropriate carrier based on proposed insured’s risk prior to and/or during the insurance application process
• Conducts regular proactive case follow-ups via phone primarily and email secondarily, with insurance agents, vendors, internal resources, and carriers
• Organizes and prioritizes workload to ensure case is processed, issued, and placed in a timely manner while maintaining frequent communication to manage customer expectations appropriately
• Prepares or reviews underwriting summaries to include medical and non-medical information (i.e., abnormal lab results, EKG interpretation, family history, blood pressure, weight, aviation, avocation, travel, etc.) for carrier review
• Develop and manage relationships with producers, carrier underwriters and team members and acts as a resource for underwriting questions or issues; networks with internal and external peers
• Maintain current knowledge of carrier underwriting guidelines, insurance products, brokerage market, and re-insurance market
• Represents company at industry conferences and events, i.e., AHOU, and presents to internal and external customers.
• Provides on-going underwriting training to junior staff underwriters and concierge
• Carries a caseload of 125-175 larger and more complex cases and completes 25-35 follow ups per week within a 48-hour turnaround time.
• Management of higher profile cases, including but not limited to larger premium term and permanent cases, V.I.P. cases as defined within assigned account or team, conversions, complex ownership structures involving trusts, businesses, etc.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective interpersonal and written communication skills
• Ability to provide excellent customer service to both internal and external customers
• Effective time management skills
• Ability to prioritize and accomplish multiple tasks simultaneously
• Capable of working independently as well as in a team environment
• Ability to work in a self-directed fashion
• Experience with PCs in a Windows environment
• Demonstrated proficiency in base computer applications such as Microsoft Office software products.
• Ability to analyze problems and develop solutions
• Ability to communicate with individuals at all levels of the organization
• Strong knowledge of carrier strengths
• Ability to identify underwriting strengths particularly on large, more complex or elderly cases
• Ability to mentor and educate underwriters with less experience
• Ability to present sales ideas to agents depending on the rating
• Ability to work with diversified group of home office underwriters, sales, and agents to provide the best customer service.
• Previous experience as an insurance Underwriter and strong insurance product knowledge
• Strong analytical, negotiating, influencing skills and decision-making skills
• Ability to explain underwriting results clearly to agents, sales, and new business
• Ability to understand and analyze medical and financial documents (more complex multi-impaired and in-depth financial design knowledge)
• Strong critical thinking

Preferred Qualifications:

• Underwriting certifications
• Prior brokerage experience as an underwrite

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.