Travel Consultant

Travel Consultant

Business Unit
Branch Operations
Exemption Status
Non-Exempt
Management Level
Individual Contributor
Compensation Grade
ACE Base + Commission
Incentive Plan
Travel Sales
Incentive Target
Job Summary
This is a Trainee position for the Travel Agency and is designed as preparatory for a Travel Agent position. The Travel Agent builds strong relationships and delivers differentiated travel experiences. This position will support the Travel Agency in selling and serving our clientele while gaining education and experience. This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use of computer systems. This position will sell and provide all international and domestic travel products and modes of transportation. Must also provide and maintain consistently high levels of service quality, sales and cross-sell goals while maintaining confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures. The Travel Agent Trainee position is designed as a transitional role with the objective of moving into the Travel Agent position within approximately six months. It is anticipated that Trainees will either be moved into the Agent role or moved out of the Trainee position within this timeframe.
Job Duties

• Learn and develop skills to sell foreign and domestic travel related products and services. Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business. Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information. Learn and follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions. Develop product knowledge to support the organization’s Preferred Supplier program, and achieve Club established sales, and cross sell goals. Issue international driving permits and passport photos. Gain knowledge and skill to provide air, car, hotel, rail reservations and ticketing for members and non-members. Utilize appropriate computer systems to fulfill travel requests.
• Track and maintain all transactions for the highest level of accuracy, including required supporting documentation, to include but not limited to signature requirements, accuracy in processing payment of funds, review of documents required for travel (both foreign and domestic), etc., as set forth within the Club’s policies and procedures. Maintain confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures.
• Develop and maintain expertise regarding all Club related products and services, member value offers and remain current with industry trends and product knowledge to make recommendations with each transaction (members or non-members), as appropriate. Travel Agent Trainees research and compare suppliers’ rates for competitive prices and make adjustments based on client’s need. Maintain acceptable levels in all service quality measurements to meet/exceed branch and corporate objectives.
• Identify cross-sell opportunities based on members’ product needs and service requests. Enhance member relationship by diversifying use of products and services. Provide sales leads to other departments as appropriate.
• Maintain all administrative requirements at acceptable levels, i.e. wage & hour compliance, expense reports, meeting/training attendance, adhere to scheduled duties and activities as assigned, etc.
• The position requires a moderate level independent thinking and analysis of cruise and tour packages/providers, working closely with management to develop these necessary skills. Through analysis of client expectations, Trainees satisfy the needs of both first time as well as seasoned travelers. Because of the high cost and special nature of the cruise or tour, Trainees anticipate and avoid mistakes and unnecessary delays in service.
• If problems occur, Trainees resolve difficult situations with any required management assistance.
• Files need to be thoroughly documented to show what was done and why decisions were made.
• Document and explain write-offs or shortages to management.

Qualifications

• High School GED Required
• Associates Preferred
• 1-3 years Travel agency or sales. Preferred
• Moderate knowledge in a variety of the organization’s operating areas, products and services offered, and Branch Operations delivery channels desirable.
• Advanced verbal and written communication skills required.
• Moderate analytical and time management skills required.
• Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
• General knowledge of Club systems, including but not limited to: Apollo, Viewpoint, and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance preferred.

Scope

• Work is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.
• Provides resolution to problems that are readily identifiable with limited scope and are resolved in accordance with standard practices, procedures, applications or routines. Problem/Task resolution timeframe: The majority of tasks typically take one to two days to resolve.
• Under immediate supervision, performs assigned tasks only as instructed, subject to regular check of performance.
• Individual Contributor
• Failure to accomplish results can normally be overcome without significant effect on the organization.
• Contacts are primarily with direct supervisor and others in group or department to give and receive information.

Our Travel Consultants start with an hourly rate of $23.50.  After completion of our training program, Travel Consultants successfully meeting sales goals earn on average between $67,300 - $82,300 with the opportunity of uncapped incentives.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).