Training Specialist (US-Remote)

What is this opportunity?

We are looking for a customer-facing Training Specialist to join our growing Customer Success team. The Training Specialist will be a member of the customer onboarding team, reporting to the Training Lead. You will collaborate with the Training Lead to manage the overall training calendar, training plans, and training content for new and existing customers. You’ll also collaborate with Eleos’ internal experts on ensuring that training content is impactful, clinically relevant, and leads to high adoption and sustained utilization of the platform. You will work with Implementation Managers and Customer Success Managers to train customers on site and virtually, as well as trainer partners (train-the-trainers), and administrators. Your role goes beyond training delivery — you will actively shape how customers engage with Eleos, ensuring they maximize value from the product and integrate it seamlessly into their day-to-day workflows.

Who are you?

You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment. You love developing training content, delivering training, and finding joy in helping our users adopt Eleos! You take pride in your superb communication skills. You are self-driven, excellent at managing your time and resources, with a sharp eye for detail. 

How will you contribute?

To ensure a successful launch, you will help oversee the training function for implementations and expansions.

• Develop and execute high quality training content in a variety of formats that can be delivered in-person, virtually, and asynchronously.
• Deliver training during the initial rollout and expansion phases to customers.
• Effectively communicate with customers, from site managers to individual clinicians, in order to successfully execute training that drives adoption.
• Track attendance, participation, and additional key performance indicators (KPIs) identified during the customer rollouts.
• Gain mastery in the Eleos features/functionality to delight our customers.
• Interface with Eleos’ team; Customer Success, Implementation, Clinical, Marketing, and Product teams to develop and deliver high quality training content
• Collaborate with the Training Lead on project timelines, tasks, and rollout plans to ensure we keep customers on plan and on schedule.
• Be able to guide customers when issues arise and require resolution.
• Partner with Customer Success and Product teams to monitor and promote ongoing product utilization, ensuring customers are maximizing value from Eleos.
• Identify usage gaps and provide targeted training interventions that reinforce adoption and drive measurable improvements in platform engagement.

What qualifications and skills will help you to be successful?

• 3+ years leading hands-on training of SaaS enterprise-wide software (e.g. EHR, CRM, ERP), ideally in healthcare.
• Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals towards meeting objectives and delivering outcomes.
• Strong organization skills to manage multiple customers’ training needs.
• Experience analyzing customer usage data to inform training strategies that boost product adoption and utilization.
• Ability to translate product utilization insights into practical, user-friendly training approaches that help customers achieve better outcomes.
• Ability to travel (50%).

Some nice-to-haves are

• Interest and passion for the Healthcare/Behavioral Health world
• Experience in Instructional Design
• Experience with GSuite, including Google Forms and Google Looker Studio

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.
We have

• A product that positively impacts people's lives every single day.
• A team of amazing people with a shared vision and the infinite drive to make it happen
• The base pay range for this position is $90,000-100,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%
• Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
• Fully remote work environment
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.