Handles dealership customer inquiries, sales appointment follow-up, internet and phone leads, initial financing information, lease buyout questions, lease maturity outreach, and upgrade opportunities with service customers. Maintains daily CRM records, supports lead re-engagement, and collaborates with sales teams and management to improve processes and customer relationships.
At #1 Subaru Dealership in the USA, Subaru of Glendale we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Subaru of Glendale is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Paid Vacation
- Paid Training
- Discount on Products and Services
- Bonuses
Responsibilities
- Answer customer calls and establish follow-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
- Answer questions with Lease buyout.
- Follow up with lease maturity customers.
- Engage with Service customers to upgrade.
Qualifications
- At least one previous role based in customer service experience
- At least one year experience in retail auto sales
- Minimum three years of driving experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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