Bay Area, CA | Remote / Hybrid Flex
Are you a strategic operations leader with deep expertise in title production and a passion for driving performance at scale? We’re seeking a Title Operations Manager to lead high-impact production teams, optimize workflows, and deliver exceptional service to our customers. This role offers the opportunity to influence operational excellence across business segments while partnering with cross-functional stakeholders to enhance quality, efficiency, and scalability.
If you thrive in a fast-paced environment, excel at managing production operations (including internal and offshore teams), and are motivated by continuous improvement, this is your opportunity to lead from the front and make a measurable impact.
HOW YOU'LL CONTRIBUTE
Manages work activities and operations of a functional area or department that supports the title process
Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups
In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
May work with vendors who provide services to FA, typically preapproved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
Track and monitor expenses; role may include office management -type duties
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations. May get input from management
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
Bachelor’s degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years demonstrated experience in a supervisory or management role.
Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
Strong process skills required; detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving and customer service skills
Ability to lead/sought out for advice
Able to manage competing priorities
Successful track record designing, developing, and executing complex projects.
Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American Title Santa Ana, California, USA Office
1 First American Way, Santa Ana, CA, United States, 92707
First American Title Santa Ana, California, USA Office
3 First American Way, Santa Ana, CA, United States, 92707
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