Lead Tier 3 troubleshooting and platform reliability efforts for AWS- and Kubernetes-based applications. Collaborate with engineering to prepare releases, automate recurring fixes, monitor system health, perform incident response and post-mortems, and improve scalability and observability.
Position Overview
We are looking for a Tier III DevOps Engineer to join our team and ensure the reliability, scalability, and performance of custom platforms built on AWS infrastructure and Kubernetes containers. This role will focus on resolving Tier 3 issues, collaborating with engineering teams to prepare operations for new releases, and proactively improving platform stability and customer experience.
Key Responsibilities
- Troubleshoot and resolve Tier 3 platform issues on AWS-based custom applications.
- Work closely with engineering teams to prepare Operations for new releases and feature enhancements.
- Identify recurring issues and develop automated solutions or process improvements.
- Implement strategies to enhance platform reliability, scalability, and performance.
- Monitor system health and proactively address potential risks.
- Collaborate with internal stakeholders to improve customer experience and product robustness.
- Participate in incident response, root cause analysis, and post-mortem reviews.
- Contribute to documentation, runbooks, and operational readiness plans.
Required Qualifications
- Hands-on experience with AWS cloud infrastructure and services.
- Strong knowledge of Kubernetes and container orchestration.
- Proficiency in Python or Go for scripting and automation.
- Experience in platform support, troubleshooting, and performance optimization.
- Familiarity with CI/CD pipelines, monitoring tools, and observability practices.
- Strong problem-solving skills and an engineering mindset.
- Familiarity with Observability stack (Open Source) PLGJ Prometheus + Loki + Grafana + Jaeger
Preferred Qualifications
- Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
- Knowledge of microservices architecture and distributed systems.
- Exposure to DevOps practices and SRE principles.
- AWS certifications (Solutions Architect, SysOps, or DevOps Engineer) are a plus.
Soft Skills
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong analytical and critical thinking abilities.
Top Skills
Aws,Kubernetes,Python,Go,Prometheus,Loki,Grafana,Jaeger,Terraform,Cloudformation,Ci/Cd
Similar Jobs
Productivity • Sales • Software
Lead Mid-Market Account Management across North America, manage ~3 frontline managers, improve AE-to-AM handoffs, drive retention and multi-product expansion, set GTM strategy and KPIs, foster cross-geography collaboration and a winning hybrid culture during organizational change.
Top Skills:
Meddpic,Command Of The Message,Saas
Productivity • Sales • Software
Lead and scale a North America mid-market AE organization by shifting to an outbound, multi-threaded sales motion. Coach frontline managers and reps, set GTM strategy and KPIs, drive pipeline and predictable revenue, and manage performance and change across geographically distributed teams.
Top Skills:
Command Of The MessageMeddpicMonday.ComSaaS
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Manage a regional book of public-safety customers for SVX/Mobile Video/Vehicle Intelligence. Build executive relationships, drive product adoption and value realization, coordinate cross-functional support, execute retention and growth strategies, mentor peers, and conduct technical operational assessments. Travel to customer sites (~25%) and pass CJIS fingerprint background checks.
Top Skills:
Google Suite,Gainsight,Salesforce,Svx,Ai Assist,Mobile Video,Dems,Vehicle Intelligence
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
