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DevSavant

Tier II Client Support Specialist

Reposted 15 Hours Ago
Be an Early Applicant
Remote
12 Locations
Junior
Remote
12 Locations
Junior
The Tier II Client Support Specialist will troubleshoot technical issues, assist customers, manage product reports, and improve client experiences using various tools and coding skills.
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About DevSavant

At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
As a Tier II Client Support Specialist at DevSavant, you will have the opportunity to have your hands on code, troubleshoot technical issues, and solve customer problems. In the day-to-day of the role, you will handle technical customer queries and will be supported by a collaborative team that is focused on providing an extraordinary customer experience and has a real passion for problem-solving.


Responsibilities :

• You will be responsible for filing reports regarding problems with Impartner products

• You will be looking into technical issues and troubleshooting

• You will work on fulfilling customer requests for changes

• Help find solutions for customer issues and concerns

• Stay up to date with product changes and any new technologies that have been introduced

• Offer suggestions for product improvement, as well as report any defects which may arise.

• You will be expected to use HTML/CSS/Bootstrap and JavaScript in this role

• You will be checking in code and pushing code to multiple environments and verifying your

own work

• You will be working with many CRMs, primarily Salesforce

• You may be asked to work ‘off hours’ in certain situations, as sometimes you will be ‘on-

call’ for emergencies.

Requirements :

• Motivated self-starter and self-sufficient

• Excellent communication and interpersonal skills with superior attention to detail

• Prior experience directly supporting customers, helping them troubleshoot various applications

• Experience with Zendesk for ticketing, Jira, visual studio, GitLab, Perforce

• Working knowledge of HTML and CSS

• Working experience writing code in C# and Javascript.

• Experience using Bootstrap 3

• Experience with Visual Studio or any code editor

• Previous experience working with Salesforce

• Minimum of 2 years of development and customer-facing experience

• Bachelor’s degree in computer science, engineering, IT, information systems, or equivalent

work experience.

Top Skills

Html,Css,Javascript,C#,Bootstrap,Zendesk,Jira,Visual Studio,Github,Perforce,Salesforce

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