Temporary Sales Operations Coordinator

We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.

Design sport-inspired apparel built for style, movement and confidence.

At Speedo, product has to do more than look good. It has to move with the swimmer, feel comfortable in the water and support performance, confidence and freedom of movement, whether someone is training, competing, learning or simply enjoying the swim.

KEY PURPOSE:

The Sales Operations Coordinator is responsible for the daily management of activities related to wholesale trading partners. The Sales Operations Coordinator supports sales team and customers to ensure efficient sell in and sell-thru through systems, processes, sales tools, reporting, and communication.

The Sales Operations Coordinator will be vital in maintaining best practices to promote overall customer satisfaction as well as increasing overall profitability through streamlined business efficiency. Special focus on supporting the commercial team and customers with Go-to-Market execution and maintenance of sales tools and platforms. This role requires a strong ability and willingness to be flexible in shifting focus and workload based on the needs of the business, and the ability to manage multiple tasks/responsibilities concurrently.

This is a 10-month temporary contract role. The position is time-limited, with the possibility of extension based on business needs.

PRIMARY RESPONSIBILITIES:

• Provide local support and collaborate with global teams to ensure the effective operation of digital platforms across the Wholesale business, including new user setup, platform maintenance and integrity, troubleshooting, and issue resolution. Partner cross-functionally to ensure timely support and an optimized customer experience.

• Monitor, troubleshoot, and escalate systemic, high-impact, or time-sensitive platform and operational issues to appropriate stakeholders. Support root-cause analysis, recommend solutions, and follow issues through to resolution.

• Partner closely with Customer Operations, Sales Operations, Commercial, and other cross-functional teams to deliver a seamless, best-in-class customer experience, including support for Direct-to-Consumer (DTC) operations as needed.

• Support the implementation of process and system improvements across the ecommerce and commercial operations landscape to increase speed, scalability, efficiency, accuracy, and customer satisfaction.

• Assist with the development and maintenance of seasonal selling tools and supporting materials, including catalogs, sales samples, and other resources required by the Commercial team.

• Develop subject matter expertise across key Pentland systems and platforms supporting Commercial teams and customers, including Pentland Connect, Elastic, Salesforce, SAP, BW, Power BI, and the Digital Asset Portal.

• Support sales team platforms by monitoring adoption and usage, identifying opportunities for improvement, and coordinating training or additional support where needed.

• Provide systems, platform, and operational training to new and existing Sales team members, helping drive consistent processes and effective use of available tools.

• Coordinate new customer setup across relevant systems and functions, ensuring accurate and timely onboarding and alignment with internal requirements.

• Provide ongoing operational support to Customer Operations and Sales Operations teams, helping address business needs, resolve issues, and maintain service levels.

• Support special projects and continuous improvement initiatives focused on enhancing operational effectiveness, customer satisfaction, and the overall customer experience.

• Perform other duties and responsibilities as assigned based on evolving business needs.

QUALIFICATIONS & EXPERIENCE:

• 2+ years of experience in Sales Operations, Customer Operations, Commercial Operations, ecommerce operations, or a related function.

• Bachelor’s degree preferred, or equivalent combination of relevant education and professional experience.

• Strong technical aptitude with proficiency in Microsoft Office, particularly Excel; experience working with business systems and digital platforms.

• Experience with SAP, Elastic, EDI, Salesforce, Power BI, or similar commercial and operational platforms preferred.

• Demonstrated ability to coordinate projects, manage multiple priorities, and track milestones and deliverables against critical deadlines and Go-to-Market (GTM) calendars.

• Strong analytical and problem-solving skills, with the ability to identify issues, evaluate root causes, and support practical solutions.

• Ability to work effectively both independently and collaboratively across cross-functional and global teams.

• Strong organizational and time-management skills with the ability to prioritize competing demands in a fast-paced environment.

• Excellent written and verbal communication skills with strong follow-through and attention to detail.

• Comfortable operating within an evolving digital and systems landscape, with the ability and willingness to quickly learn new platforms, tools, and processes.

• Customer-focused mindset with a commitment to delivering responsive, high-quality operational support.

• Continuous improvement mindset with the ability to identify opportunities to improve processes, efficiency, and the overall customer experience.

• Thrives in a fast‑paced, team‑first, high‑energy environment, with a positive, can‑do, customer‑focused attitude.

Why Speedo?

Speedo is one of the world’s most iconic swimwear brands, built on a heritage of innovation, performance and a lifelong love of swimming.

From elite competition to everyday fitness, leisure and learning, Speedo creates product for every type of swimmer. It is a brand trusted in the water because it understands what matters: fit, movement, comfort, durability, confidence and performance.

Joining Speedo means becoming part of a team that cares deeply about helping people feel at home in the water, whether they are chasing a personal best, building confidence, training regularly or discovering the joy of swimming for the first time.

Perks & Benefits

We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous paid time off, product discounts, sample sales, medical and healthcare support plus additional benefits designed to support you at work and beyond.
You can find full details of our benefits and perks on our US Benefits page.

Pentland Brands and Speedo are equal opportunity employers and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, we have a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, applicants are asked not to disclose salary history information.