Technology Director - Branch Delivery

About this role:
Wells Fargo is seeking a dynamic and results-driven Branch Systems and Transformation Technology Director to lead the coordination and execution of technology initiatives across our branch network. This role will serve as a critical leader across Product and Technology, ensuring seamless delivery of capabilities that enhance operational efficiency and our customer experience. The ideal candidate will bring a strong background in product delivery management, agile methodologies, and continuous improvement practices.
In this role, you will:
Contribute to the following areas:
Program & Project Management

• Lead and manage cross-functional programs and features from initiation through delivery, ensuring alignment with strategic goals
• Develop and maintain detailed project plans, timelines, and budgets
• Identify risks and develop mitigation strategies to ensure successful delivery

Product Management

• Collaborate with business units to gather and prioritize product requirements
• Define product roadmaps and ensure alignment with business objectives
• Partner with development teams to deliver high-quality solutions that meet user needs

Agile Development & Delivery

• Champion agile practices across teams. Coach, mentor and train teams on key agile principles and guardrails
• Manage Scrum Masters and act as the key Agile Coach where needed to drive agile maturity
• Foster a culture of iterative development and continuous feedback

Continuous Improvement

• Identify opportunities for process optimization and automation
• Implement best practices and frameworks to drive operational excellence
• Monitor KPIs and performance metrics to assess impact and drive improvements

Business & Technology Coordination

• Serve as the primary point of contact between branch operations and technology teams
• Translate business needs into technical requirements and vice versa
• Ensure clear communication, alignment, and stakeholder engagement throughout the project lifecycle

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 8+ years of proven experience in stakeholder management and cross-functional collaboration
• 4+ years of management or leadership experience
• 4+ years of agile methodologies (Scrum, SAFe, Kanban)
• 4+ years of financial services experience

Desired Qualifications:

• Bachelor's degree in information technology, Business Administration, or related field (Master's preferred)
• Experience in retail banking or multi-branch environments
• Familiarity with tools like Jira, Confluence, Microsoft Project, and ServiceNow
• Lean Six Sigma or other continuous improvement certifications
• Experience with project delivery and business execution
• Demonstrated ability to challenge existing processes and drive necessary change across teams
• Ability to work in a matrix environment and manage multiple competing priorities
• Ability to communicate powerfully and prolifically while communicating complex technical information and value/impact in simple terms to executive leadership
• Excellent problem-solving skills
• PMP, PMI-ACP, or similar certifications

Job Expectations:

• Ability to travel up to 10% of the time
• Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote
• Relocation assistance is not available for this position

Location:

• 3075 Loyalty Circle, Columbus, Ohio
• 300 S. Brevard St., Charlotte, North Carolina

Posting End Date:
28 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.