Daniels Health
Technicien de service sur le terrain/ Field Service Technician - Bilingual (French/English)
Be an Early Applicant
Provide on-site and remote customer support, manage service cases, schedule logistics, train clinical teams, analyze data, and optimize stock for efficiency.
Responsabilités du rôle
· Fournir un soutien à la clientèle sur place et à distance pour l’entretien courant des services et les exigences futures des clients.
· Chef de projet sur l’installation et la maintenance continue des services de Sharpsmart.
· Gérer les cas de services à l’aide de méthodes d’analyse de cause, d’effet et d’analyse.
· Planification et formation de la logistique sur place.
· Formation et orientation sur la mise en œuvre pour les équipes cliniques.
· Analyser les données, planifier et prévoir les exigences pour les entreprises nouvelles et existantes.
· Analyser et optimiser les inventaires pour améliorer l’efficacité des contrats.
· Fournir aux clients la familiarisation et la transmission des contrats de formation.
Le poste nécessite d'être bilingue (français/anglais) et de se déplacer constamment (dans les provinces du Québec, Nouvelle-Écosse, Nouveau-Brunswick et Manitoba) afin d'installer les équipements médicaux chez nos clients.
Role responsibilities
· Provide on-site and remote customer support for routine maintenance of services and future customer requirements.
· Project lead on installation and ongoing maintenance of Sharpsmart’s services.
· Manage service cases through cause, effect, analysis methods.
· On-site logistics scheduling, planning and training
· Implementation training and guidance to clinical teams
· Analyse data and plan and forecast requirements for new and existing business.
· Analyse and complete stock optimisation to improve contract efficiencies.
· Provide customer familiarisation and handover training of contracts.
Skills and Experience
- Compétences et expérience
- Au moins deux ans d’expérience dans un poste de prestation de services à la clientèle, de préférence dans le secteur de soins de santé.
- Une approche flexible du travail et des efforts pour “faire un effort supplémentaire” pour dépasser les attentes des clients.
- Capacité à gérer des projets et à résoudre des problèmes.
- Excellentes compétences en communication (verbale, écrite, écoute).
- Compréhension des programmes Microsoft (Excel, Word, PowerPoint).
- Compréhension de l’industrie des soins de santé.
- Permis de conduire valide.
- Skills and Experience
- Minimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sector
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
- Project management and problem-solving ability
- Excellent communication skills (verbal, written, listening)
- Understanding of Microsoft programmes (excel, word, power point)
- Understanding of the Health Care Industry
- Valid Driver's license
Top Skills
Excel
Microsoft Powerpoint
Microsoft Word
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