Creates and maintains technical documentation for mortgage and fintech platforms, including user guides, API documentation, knowledge base articles, and training materials. Translates technical and regulatory concepts into clear content for diverse audiences, collaborates with engineering and product teams, and supports product releases. Manages documentation standards, versioning, lifecycle updates, onboarding materials, and continuous quality improvements while ensuring alignment with mortgage regulations and compliance requirements.
Technical Writer (Mortgage / Fintech)
Overview
PhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.
Key Functions
- Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)
- Develop user guides, API documentation, knowledge base articles, and training materials
- Translate complex technical and regulatory concepts into clear, concise content
- Collaborate with engineers and product managers to document features and system changes
- Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)
- Maintain documentation standards, templates, and style guides
- Support onboarding and training through structured learning materials
- Manage documentation lifecycle, versioning, and updates
- Participate in product releases to ensure documentation readiness
- Gather feedback to continuously improve documentation quality and usability
Minimum Qualifications
- Education & Experience (must meet one of the following):
- Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries, OR
- 7 years of experience in technical writing, preferably in fintech or regulated industries.
- Ability to obtain VA Public Trust Clearance.
- Strong ability to understand and explain complex technical systems.
- Experience writing API documentation and developer-facing content.
- Proficient in Microsoft Word and Adobe writing and editing capabilities.
- Proficient in Confluence and SharePoint documentation and knowledge base systems.
- Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.
- Excellent writing, editing, and communication skills.
- Ability to manage multiple projects and deadlines.
- Strong attention to detail and accuracy.
- Ability to simplify complex information for diverse audiences
- Strong collaboration with technical and non-technical stakeholders
- Structured thinking and content organization
- Attention to detail and consistency
- Adaptability in fast-paced, regulated environments
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Preferred Qualifications
- Experience in mortgage, lending, or financial services.
- Understanding of mortgage lifecycle (origination, underwriting, closing, servicing).
- Familiarity with MISMO standards and financial data structures.
- Experience working in Agile/Scrum environments.
- Knowledge of UX writing principles and content design.
- Experience with content management systems and documentation platforms.
- Exposure to compliance and regulatory documentation.
- Experience creating training content or instructional design.
- Familiarity with AI tools for content generation and documentation.
- Experience in digital mortgage transformation initiatives.
- Knowledge of API-first and microservices architectures.
Position Details
Employment type: Full-Time, W2
Location: 100% Remote (US-based)
Hours: 40 hours/week with availability during core business hours of 8am-5pm ET
Start date: ASAP
Eligibility: Must be eligible to obtain a Public Trust clearance
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