Technical Writer I

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.

We're looking for a Technical Writer to join our Technical Publications team. In this role, you will create, maintain, and improve customer-facing and internal documentation that helps users understand, configure, and use our products successfully.

The ideal candidate is a strong writer who can turn complex product information into clear, accurate, user-focused content. Exposure to software, integrations, payments, APIs, or technical documentation is highly preferred, but not required. We are also open to candidates who are curious, detail-oriented, and able to learn complex products quickly.

This role will support product documentation, release documentation, Knowledge Base content, and validation of our AI chatbot feature.

Responsibilities

• Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation.
• Work closely with multiple teams and subject matter experts to gather and validate information.
• Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation.
• Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes.
• Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant responses based on available Knowledge Base content.
• Identify documentation gaps and recommend improvements to content structure, usability, and discoverability.
• Follow established style guides, templates, terminology, and content standards.
• Manage multiple documentation assignments across product releases and ongoing updates.

Qualifications

• 1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred.
• Excellent writing, editing, proofreading, and communication skills.
• Ability to explain complex information clearly and concisely.
• Strong attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude and willingness to learn new products, tools, and workflows.
• Bachelor's degree in a relevant field preferred but not required.
• Experience writing technical, product, software, support, training, or process documentation.
• Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments.
• Experience maintaining Knowledge Base content.
• Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses.
• Familiarity with software release cycles or Agile/Scrum environments.

• Working fully onsite is required.

Benefits

• 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
• Retirement 401(k) plan with company match.
• Gym access, dry cleaners, car wash conveniently located within building.
• Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.