Technical Training Specialist

ABOUT THE ROLE

The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform. This role emphasizes the creation of video and eLearning content that helps customers, partners, and internal teams gain the skills needed to implement and manage Accela solutions effectively. The trainer may also conduct live, instructor-led virtual sessions on specific Civic Platform topics to support interactive learning and reinforce key concepts.

SPECIFIC RESPONSIBILITIES 

• Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations.
• Deliver live, virtual instructor-led training sessions for select product areas as needed.
• Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.
• Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises.
• Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems.
• Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability.
• Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience.

 REQUIRED QUALIFICATIONS

• BA/BS degree in Education, Instructional Design, Business Administration, or related field.
• 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
• 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
• Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
• Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
• Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity.
• Collaborative, innovative mindset with strong attention to user experience.
• Familiarity with government workflows is a plus.
• Availability to deliver live virtual sessions as needed; no regular travel required.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $65,000 - $75,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this role is eligible to earn commissions.

Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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