As a Technical Support Scientist, you’ll play a key role in delivering a world-class customer experience for 10x Genomics products. You will be part of the Global Support Team, providing scientific expertise, troubleshooting guidance, and technical content development that empowers our customers’ success. This role requires both technical depth and strong communication skills, as you’ll collaborate with internal teams and directly support customers at leading academic, research, and industry institutions. This is a remote position based on the West Coast.
At 10x Genomics, Technical Support Scientists are at the front line of enabling discovery — helping customers unlock new insights using cutting-edge single cell, spatial, and genomics technologies.
What You’ll Be Doing- Provide expert scientific guidance on the use and applications of 10x Genomics products.
- Deliver direct application support and troubleshooting assistance to customers and Field Applications Teams.
- Partner with Field Applications and Customers to resolve application and instrument-related issues, escalating as appropriate.
- Log, track, and manage customer cases, ensuring timely follow-up and resolution.
- Lead and participate in the escalation process, collaborating with cross-functional teams including R&D, Product Management, Quality, Manufacturing, and Engineering.
Contribute to Support-related projects by developing and maintaining knowledge bases, analyzing trends, and reporting on quality-related issues. - Serve as the Voice of the Customer, distilling and communicating feedback to internal teams to enhance products and processes.
- Create and refine technical documentation, training resources, and other customer-facing materials.
- Ph.D. in Molecular Biology, Genetics, Biochemistry, or related field; or M.S. with >3 years of relevant experience.
- Strong background in troubleshooting experimental workflows in a laboratory setting.
- Excellent analytical, problem-solving, and interpersonal skills.
- Exceptional written and verbal communication, including the ability to explain complex concepts clearly.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment while maintaining a positive attitude.
- Willingness to travel up to 10%.
- Ph.D. or equivalent experience strongly preferred.
- Hands-on expertise in tissue handling for Spatial assays: tissue embedding, sectioning (FFPE, Fresh Frozen), IHC/IF, multiplex ISH, imaging, and microscopy.
- Experience in sample preparation for Single Cell assays: cell culture, tissue dissociation, enrichment, flow cytometry, nuclei isolation.
- Proficiency in Illumina library prep and NGS sequencing workflows.
- Prior experience in customer-facing technical support roles.
- Familiarity with support management platforms such as Zendesk, Salesforce, Confluence, and JIRA.
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Below is the U.S. base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, experience, and location. At 10x, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10x’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. During the hiring process, your 10x recruiter can share the specific base pay range for your preferred location and more about the Company’s total compensation package.
About 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
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