The Technical Support Manager will provide technical sales support in the North American wastewater sector, assist in product application development, and collaborate on technical documents and presentations.
Join Energy Recovery and Help Build a Sustainable Future
At Energy Recovery, we build products that help limit global temperature rise, reduce carbon emissions, provide safe drinking water for millions of people, and bring efficiency and sustainability to a range of industries. Our products help customers avoid approximately 19.7 million metric tons of carbon emissions per year -- equivalent to removing over 4.7 million cars from the road!
In addition to innovating world-class products that help our customers and the environment, our employees enjoy a diverse, collaborative work culture, as well as extensive company benefits that support the overall wellbeing of our staff. This includes everything from generous health plans and time off, paid family leave, subsidized lunches and company events, and opportunities for charitable giving and volunteering in the community.
What You Can Look Forward To:
Energy Recovery, Inc. is seeking a qualified candidate for an immediate full-time job opening for the position of Technical Support Manager, North America, with the Wastewater team. This position reports to the Director, Global Business Development, and is responsible for providing technical sales support on all Energy Recovery products in the North American market and for assisting in developing product application expertise.
What Will You Do?
- Provide technical Sales support for all Energy Recovery product inquiries including: product selection, performance projections, motor selection, value proposition determination, and miscellaneous technical support during proposal of OEM projects.
- Work in collaboration with the Sales team in pre-sale activities in the North America region including: traveling, meeting prospect customers, providing product training to customers and sales representative.
- Assist in developing applications by researching and evaluating technical publication on desalination and wastewater treatment processes.
- Assist in the development and the maintenance of any ERI technical tools used by Sales and customers. Develop and validate calculation models with field performance data.
- Support the preparation of technical documents and marketing collaterals for the promotion of products or applications.
- Attend and conduct technical oral presentation at regional industry conferences and seminars.
- Support Field Service group by supervising plant commissioning and startup activities.
What You Bring to the Table:
- 4+ years of application and/or process engineering experience in water/wastewater treatment
- BS, MS preferred, in Engineering
- Strong analytical skills
- Must be reliable, self-directed and capable of working independently, with the ability to work on numerous projects simultaneously and use sound judgment in prioritizing tasks to meet deadlines.
- Proactive, team-oriented person who can anticipate needs, take initiative with excellent follow-through and requires minimal direction or supervision.
- Hands-on experience cross-functioning & collaborating with other departments.
- Must be organized and detailed, as well as process-oriented with the ability to work under deadlines and time constraints.
- Strong oral and written communication skills to present at industry conferences and to prospective customers.
- Travel 20%-30% of the time.
We are an EOE/AA employer committed to workforce diversity.
No recruiters or phone calls.
Top Skills
Water/Wastewater Treatment
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