The Technical Support Engineer will translate technical issues for customers, troubleshoot and resolve complex problems, and collaborate with engineering teams in fast-paced environments.
Aidoc is recruiting a Support Specialist in the US. Join our team!
Requirements
- Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights.
- A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease.
- 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
- Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
- Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments.
- Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers.
- Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution.
- Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues.
Nice to Have
- Experience participating in incident response, production alerting, or on-call rotations in a live production environment.
- Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues.
- Experience supporting or operating within SaaS or cloud-based platforms.
- Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack.
Bonus
- Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms.
- Comfort analyzing application logs, system metrics, and traces to diagnose production issues.
- Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic.
- Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows.
- Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
Top Skills
Amazon Web Services
Bash
Datadog
Google Cloud Platform
Grafana
JIRA
Azure
Monday.Com
New Relic
Python
Salesforce
Slack
SQL
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.
Top Skills:
CrmsIotSaaSSalesforceZendesk
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Technical Support Engineer II, you'll troubleshoot production environments, analyze complex issues, collaborate with teams, and mentor peers with a focus on customer success.
Top Skills:
.NetAPIsCSSDnsDockerGoHTMLHttp/SJavaJavaScriptKubernetesLinuxOpenshiftPythonReactTcp/IpVue
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.
Top Skills:
AWSConfluenceGCPGoJavaScriptJIRAKibanaObjective-CPHPPostmanPythonRest ApisSalesforceSoliditySQL
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
